Student Services Technician Main Campus One Stop

Compensation:

$15.05 - $18.41

Compensation Type:

Hourly

Employment Type:

Regular

Grade:

NE02

Position Summary

The Student Success Technician provides support and assistance to students to enhance their academic success and overall well-being. You will collaborate with teachers, counselors, and other school staff to identify and address individual student needs. The technician position includes monitoring student progress, organizing workshops or events, and promoting student engagement and involvement in school activities. The Student Success Technician plays a crucial role in encouraging a positive and supportive learning environment for students.

Duties & Responsibilities

• Refer individuals to the appropriate CNM resources and provide explanations and interpretations of CNM policies, procedures, and programs
• Deliver information through telephone, in person, and online.
• Perform general office responsibilities, including data entry and retrieval, manual and electronic processing, answering telephones, and other clerical tasks.
• Ensure compliance with safety regulations, procedures, protocols, and OSHA standards, and wear personal protective gear if required.
• Provide guidance to students by referring them to appropriate resources within CNM.
• Offer explanations and interpretations of CNM policies, procedures, and programs through different communication channels, including telephone, in-person interactions, and online platforms.
• Perform a variety of general office responsibilities such as data entry, retrieval, manual and electronic processing, and answering telephones.
• Perform other related duties of a similar nature and level as assigned.

Minimum Qualifications:

• High school diploma or equivalent
• AND
• Two (2) years of experience
• Experience as a student employee is considered
• A combination of education and experience may be substituted for requirements of the position

• Schedule Monday-Thursday 10 am-7 pm, Friday 8 am -5 pm
• Preference: Bilingual in Spanish and English
• Best Consideration 1/2/2026
• Please be advised: Our offices will be closed for the winter break from December 20th through January 4th. During this time, this job requisition will not be actively monitored, and there will be significant delays in response. Our team will resume communications the week of January 5th. We appreciate your patience.

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

Central New Mexico Community College (CNM), formerly Technical Vocational Institute (TVI), is a public community college based in Albuquerque, New Mexico. Founded in 1964, CNM offers associate degrees, professional certificates, and training options.