CMDB and ServiceNow / Architect Lead

Lennox

Website: lennox.com
Job details:
Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

CMDB Architecture & Ownership

• Own the overall CMDB architecture, data model, CI classes, attributes, lifecycles, and relationships.
• Ensure alignment with ServiceNow Common Service Data Model (CSDM) and Lennox service standards.
• Act as the final approval authority for CMDB structure, onboarding patterns, and design changes.
  
  

Driving CMDB Quality – The 3Cs

• Correctness: Define validation rules, health checks, reconciliation logic, and accuracy KPIs.
• Completeness: Drive onboarding coverage across servers, network devices, end‑user devices, cloud resources, applications, and SaaS.
• Compliance: Ensure audit‑ready governance, ownership clarity, and adherence to security and data standards.
  
  

Adoption & Business Enablement

• Drive meaningful CMDB usage across Incident, Change, Problem, Vulnerability Response (VR), Asset Management, and Service Portfolio processes.
• Enable impact analysis, change risk assessment, service dependency visibility, and business‑focused reporting.
• Ensure the CMDB delivers value beyond being a static data repository.
  
  

ServiceNow Platform Architecture & Governance

• Serve as lead architect for CMDB‑dependent ServiceNow modules (ITSM, ITOM, SecOps, SAM).
• Govern integrations, discovery sources, service mapping, and Service Graph connectors.
• Establish architectural guardrails to ensure platform scalability and maintainability.
  
  

Automation & Data Integrity

• Promote automation for CI discovery, onboarding, updates, reconciliation, and decommissioning.
• Define clear “source of truth” principles across tools and integrations.
  
  

Collaboration & Continuous Improvement

• Partner with Infrastructure, Applications, Cloud, Security, and Enterprise Architecture teams.
• Define CMDB operating model, RACI, health reviews, and maturity roadmap.
  
  

Continuously improve CMDB quality and usability across the enterprise

Qualifications

Required Qualifications

• 8–12+ years of experience with ServiceNow, with strong focus on CMDB and CSDM
• Proven experience driving enterprise‑scale CMDB adoption
• Strong understanding of ITSM, ITOM, SecOps, and Asset/SAM dependencies
• Experience working in regulated, audit‑aware, or security‑conscious environments
• Excellent stakeholder management and communication skills
  
  

Preferred Qualifications

• ServiceNow certifications (CSA, CIS‑ITSM/ITOM, CSDM Practitioner preferred)
• Experience in large, global, hybrid IT environments
• Background in infrastructure, operations, or platform architecture

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