EasyBuy
Website:
easybuyindia.com
Job details:
Role : Cluster Manager - Tamil Nadu
The Cluster Manager is responsible for driving business performance, operational excellence, customer experience, and people management across a cluster of retail stores. The role ensures consistent execution of business strategies, achievement of sales and profitability targets, and development of high-performing store teams while maintaining brand standards and operational compliance.
Key Responsibilities
Business & Financial Performance
- Drive sales, profitability, and productivity across the assigned cluster.
- Deliver business targets including Sales, Gross Margin, EBITDA, and Cost-to-Sales.
- Analyze daily, weekly, and monthly business performance and implement corrective action plans.
- Identify opportunities to maximize revenue through merchandising, promotions, and local market initiatives.
- Ensure achievement of KPIs including ATV, ABS, Conversion, UPT, and Footfall productivity.
Store Operations
- Ensure smooth day-to-day operations across all stores within the cluster.
- Drive operational excellence through adherence to SOPs and retail processes.
- Monitor inventory accuracy, shrinkage control, stock availability, and replenishment.
- Ensure visual merchandising standards and store presentation are maintained consistently.
- Conduct regular store audits and implement corrective actions.
Customer Experience
- Deliver exceptional customer experience across all stores.
- Monitor customer feedback, NPS, and service standards.
- Resolve escalated customer concerns promptly.
- Drive customer engagement and loyalty initiatives.
People Management
- Lead, coach, and develop Store Managers and SMT teams.
- Build a high-performance culture through continuous coaching and performance management.
- Drive employee engagement and retention initiatives.
- Ensure manpower planning and timely hiring in coordination with HR.
- Identify succession pipeline for critical positions.
Compliance & Governance
- Ensure compliance with company policies, statutory regulations, and audit requirements.
- Drive loss prevention and shrinkage control initiatives.
- Ensure health, safety, and security standards across all stores.
- Maintain discipline and ethical business practices.
Cross Functional Collaboration
- Partner with Merchandising, Supply Chain, HR, Finance, Marketing, and Projects teams.
- Support new store openings, relocations, and store renovations.
- Ensure seamless execution of marketing campaigns and business initiatives.
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