Bajaj Finserv
Website:
bajajfinserv.in
Job details:
Location Name: Nellore
Job Purpose
- To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
- To ensure the processes and policies are adhered to in the fieldCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes
Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)
- Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
- Tracks daily movement of numbers in accordance with DRR and meeting the area level target
- Monitors target vs achievement, reviews with the RO's regular intervals
- Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
- Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
- Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
- Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
- Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
- Coordinates with inter departments issues and get the solutions within TAT
- Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
- Evaluate team’s weakness and strength and translates the performance to an aspirational level
- Conducts monthly reviews of collection performance
Required Qualifications And Experience
Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.
Click on Apply to know more.