Sales Engineer

Sales Engineer (SaaS)

Location: United States (Hybrid; Minneapolis/Saint Paul Metro preferred)

About Cludo

Cludo helps marketing and digital teams deliver better website search and AI-powered answers. Our platform combines high-quality search with analytics and AI, so teams can continuously improve how people find information on their sites.

As we scale, we’re hiring a Sales Engineer who brings real technical depth—and can translate it into practical guidance for prospects, partners, and customers.

The Role

This role sits at the center of technical sales and validated customer success.

You’ll work hands-on with prospects and partners to evaluate Cludo in real environments—helping them configure crawlers, structure data correctly, integrate with their CMS or front end, and understand how Cludo’s AI capabilities build on a strong search foundation.

This is a consultative role for someone who enjoys solving real-world problems, not just running demos.

What You’ll Do

• Lead technical discovery and product demonstrations with Sales
• Design and configure realistic demos using customer data and site structures, including generative AI and future agentic experiences
  
• Guide customers and partners on crawler setup, data structure, metadata, and field management
• Support integrations with CMS platforms, JavaScript-based sites, and APIs
• Explain and position Cludo’s AI features (AI summaries, AI chat) grounded in search and RAG principles
• Help customers optimize relevancy through boosting, rankings, synonyms, facets, and filters
• Troubleshoot indexing, crawling, and performance issues during trials and early onboarding
• Address technical feasibility questions (security, multilingual sites, gated content, firewalls)
• Enable partners through technical training and implementation guidance
• Act as the voice of the customer to Product, sharing patterns, gaps, and opportunities
• Have a front-row seat to (and leading role in shaping) what the future of the web looks like!

What Success Looks Like

• Prospects understand how Cludo is uniquely valuable based on their needs
  
• Partners feel confident implementing and supporting Cludo
• Sales cycles move faster with fewer technical blockers
• Customers and fellow Cludo teammates come to you for advice and best practices
• Product decisions are informed by real customer situations and value drivers

What We’re Looking For

• 2+ years in a technical, customer-facing SaaS role (Solutions Engineer, Sales Engineer, Technical Consultant, etc.)
• Experience explaining complex systems in clear, practical terms
• Strong understanding of how data quality and configuration affect search and AI outcomes
• Hands-on experience with:
  • Website crawling and content extraction
  • HTML and CSS
  • JavaScript-based integrations
  • APIs and custom front-end implementations
• UX-minded with strong attention to detail
• Comfortable working across Sales, Product, Partners, and Customer Success

Nice to Have

• Experience with CMS platforms or digital agencies
• Familiarity with search relevancy concepts and optimization techniques
• Exposure to AI/RAG-based systems and their constraints
• Experience with React or modern front-end frameworks
• Understanding of web accessibility and governance considerations
• Experience with Public Sector, Higher Education, or other complex content-heavy website environments

What We Offer

• Competitive compensation
• 100% employer-paid medical, vision, life, and long-term disability
• 50% paid dental and dependent medical/dental coverage
• 4 weeks PTO + 10 paid holidays
• 401(k) with 6% dollar-for-dollar match, immediate vesting
• Unlimited sick time + family care days
• 12 weeks paid parental leave
  
• Remote, in-office, and hybrid flexibility
• Casual and collaborative office environment with parking, lunch, and snacks included when you're in!

Cludo is a powerful search & insights engine. Cludo optimizes the way organizations and their customers connect with and use information. Their easy-to-use site search platform empowers you to easily customize and gain deep insights from your website’s search functionality. Unlike passive search, their unique platform enables you to custom rank and prioritize search results, automatically creating an intelligent guided search experience for website visitors.