Customer Support Executive (CSE)

Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care all across the globe. Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients. We have cared for nearly 100,000+ intensive care patients across 23 states in India and saved numerous lives. Learn more at www.cloudphysician.net. JOB DESCRIPTION We are looking for a passionate and experienced Client Service Executive. As a Client Service Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. You will act as a liaison between our company and the clients. Your aim should be to maintain cordial relations with our customers. As you will be in direct contact with our clients, you should have clear knowledge about products and their functions. KEY RESPONSIBILITIES Ability to work effectively in a team environment, pleasant, professional and courteous personality skills. Providing voice support to internal and external end users. The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users. Provide accurate, valid and complete information by using the right methods/tools. Follow communication procedures, guidelines and policies. Perform problem-cause analysis. KEY SKILLS REQUIRED Excellent verbal and written communication skills. Ability to identify opportunities and implement process improvements. Identify and assess customers' needs to achieve satisfaction Handle customer complaints, and provide appropriate solutions and alternatives within the time limits EXPERIENCE REQUIRED Minimum 1-year experience in outbound/inbound voice process (preferably worked for client service process).

Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care all across the globe. Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients. We have cared for nearly 100,000+ intensive care patients across 23 states in India and saved numerous lives.