Weekday (YC W21)
Website:
weekday.works
Job details:
This role is for one of the Weekday's clients
Salary range: Rs 800000 - Rs 1000000 (ie INR 8 - 10 LPA)
Min Experience: 2 years
Location: Remote (India), Pune
JobType: full-time
Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.
Requirements
Responsibilities
- Deliver specialized technical assistance for the company's Business Intelligence product range, Cloud platform, and associated technologies
- Build and maintain strong relationships with customers and partners through consistent, high-quality interactions during project development and the upkeep of production systems
- Identify and resolve complex or urgent technical issues reported by customers utilizing the company's product suite
- Work collaboratively and communicate clearly with colleagues, as well as internal application and software development teams
- Effectively prioritize and relay product defects and enhancement requests to development teams
- Enhance the company's knowledge base by producing customer-oriented documentation for technical solutions and supplementary product documentation
Qualifications
- Bachelor's degree in a technical discipline (such as Engineering, Physics, Mathematics, or Computer Science)
- At least 2 years of experience in IT customer support or technical support roles
- Strong analytical and troubleshooting abilities
- Proven ability to manage time effectively by prioritizing workloads, multitasking, meeting deadlines, and handling competing demands under pressure
- Excellent verbal and written communication skills in English
- Basic understanding of Windows and Linux system administration
- Familiarity with one or more of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL
- Possession of Cloud Certifications (e.g., AWS, Azure, Google Cloud)
Benefits
- Possibility to work remotely
- Join a team of intelligent, creative professionals engaged in dynamic projects utilizing cutting-edge technologies
- A company culture that encourages curiosity, innovation, and the relentless pursuit of excellence
- Your contributions will be acknowledged and valued
- Access to internal development programs for ongoing personal and professional advancement
Required Skills
Customer Service | Troubleshooting | Analytics | Business Intelligence | Cloud Platforms | Windows | Linux | SQL | Python | REST API
Click on Apply to know more.