MRI Software
Website:
mrisoftware.com
Job details:
Position Summary
MRI Software is seeking a Cloud Operations Engineer to join our Cloud Operations team. This role is responsible for operating, securing, and optimizing enterprise-grade cloud environments that power our global SaaS platforms.
The position is Azure-first, with secondary exposure to AWS, and requires deep expertise in cloud networking, infrastructure automation, security controls, and production operations. You will play a key role in ensuring platform reliability, governance, cost efficiency, and operational excellence across multi-cloud environments.
This is a hands-on senior role for someone who thrives in complex enterprise environments, enjoys solving production-critical challenges, and can drive operational standards across global teams.
What You'll Do
- Own and operate highly available, secure, and scalable cloud environments across Microsoft Azure (primary) and AWS (secondary).
- Lead production cloud operations, ensuring uptime, performance, and resiliency of SaaS workloads.
- Design and implement Infrastructure as Code (IaC) using Terraform for multi-cloud environments.
- Architect, manage, and troubleshoot enterprise cloud networking including:
- Azure Application Gateway & WAF
- Azure Firewall
- Palo Alto NGFW (VM-Series)
- VPN, ExpressRoute, AWS Direct Connect
- VNet/VPC peering, private endpoints, hybrid connectivity
- Collaborate with security teams to implement Zero Trust principles and enforce governance controls.
- Implement and maintain identity and access management using:
- Entra ID (Azure AD)
- RBAC
- Azure Policy
- AWS IAM
- Support and optimize AKS and EKS clusters, including ingress, DNS, certificates, and security hardening.
- Enhance and support CI/CD pipelines (Azure DevOps, GitHub Actions).
- Monitor and improve observability using Azure Monitor, Log Analytics, and cloud-native tools.
- Lead incident response and root cause analysis for production issues.
- Drive automation initiatives to reduce operational toil and increase reliability.
- Partner with Platform Engineering and DevOps teams to support new product deployments.
- Contribute to cloud cost optimization and FinOps practices.
- Define operational standards, runbooks, and best practices for global cloud operations.
- Mentor junior engineers and provide technical leadership across cloud initiatives.
What You Bring
- 3+ years of experience in Cloud Operations / DevOps / Cloud Infrastructure roles.
- Deep hands-on expertise in Microsoft Azure (required).
- Strong working knowledge of AWS (networking, IAM, compute, storage).
- Proven experience managing enterprise SaaS production environments.
- Advanced Terraform experience for multi-cloud infrastructure provisioning.
- Strong expertise in cloud networking architecture and security design.
- Hands-on experience managing Palo Alto firewalls (VM-Series preferred) in cloud environments.
- Strong understanding of hybrid networking and routing concepts (BGP, UDRs, route tables).
- Experience with Kubernetes (AKS preferred, EKS a plus).
- Strong troubleshooting and incident management experience.
- Experience working in regulated or compliance-driven environments.
- Solid scripting skills (PowerShell, Bash, or Python).
- Strong communication skills and ability to collaborate across global teams.
- Ability to lead technical discussions and influence cloud operational standards.
Preferred Certifications
- Microsoft Azure (AZ-104, AZ-305, AZ-400)
- AWS Solutions Architect (Associate or Professional)
- Terraform Associate
- Palo Alto certification (PCNSE) - highly desirable
Education
- Bachelor’s/master’s degree in software engineering, Computer Science, or a related area
Benefits:
- Hybrid working arrangements (Weekly 2-3 days from office)
- Annual performance-related bonus
- 6x Flexi Anyday: knock 2.5 hours off your day Anyday.
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
About Us
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Click on Apply to know more.