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Job Title --Cloud Engineer – L2 (Linux, Microservices & Configuration Management)
Job Summary
We are seeking a skilled Cloud Engineer (L2) with strong expertise in Linux system administration, cloud
infrastructure, and microservices-based application environments. The role involves handling Level 2
operational support, managing Linux servers, supporting containerized and microservices applications, and
maintaining configuration management to ensure system stability, scalability, and security.
Key Responsibilities
Cloud & Infrastructure Operations (L2)
- Provide L2 support for cloud infrastructure on AWS / Azure.
- Monitor cloud resources and troubleshoot infrastructure-related incidents.
- Manage compute, storage, networking, and IAM components.
- Support high availability (HA), auto-scaling, and disaster recovery (DR) setups.
- Perform root cause analysis (RCA) and implement permanent corrective actions.
- Execute change requests following ITIL change management processes.
Linux OS Administration
- Administer Linux servers (RHEL / CentOS / Ubuntu).
- Perform OS installation, patching, upgrades, and system hardening.
- Manage users, groups, permissions, sudo access, and SSH security.
- Monitor system performance (CPU, memory, disk, I/O) and tune as required.
- Troubleshoot OS-level issues, services, and kernel-related problems.
- Manage cron jobs, system services, and log analysis.
Microservices Architecture Support
- Support applications built on microservices architecture.
- Understand service-to-service communication, APIs, and dependencies.
- Assist in troubleshooting containerized applications (Docker).
- Support orchestration platforms such as Kubernetes / OpenShift.
- Monitor microservices health, scaling behaviour, and fault tolerance.
- Work with development teams during deployments and releases.
Configuration Management & Automation
- Implement and manage configuration management tools (Ansible / Terraform).
- Ensure consistency across environments using Infrastructure as Code (IaC).
- Maintain configuration baselines and version-controlled configurations.
- Automate routine operational tasks and deployments.
- Support CI/CD pipelines from an infrastructure and configuration perspective.
Security, Monitoring & Compliance
- Apply Linux and cloud security best practices.
- Support vulnerability remediation, audits, and compliance requirements.
- Manage backups, restore, and log retention.
- Integrate monitoring and alerting tools (Prometheus, Grafana, Site 24*7, Cloud-native tools).
- Ensure compliance with organizational security standards.
Documentation & Collaboration
- Create and maintain SOPs, runbooks, and troubleshooting guides.
- Provide L3 escalation support inputs and mentor L1 teams.
- Coordinate with DevOps, application, and security teams.
- Participate in on-call rotations and shift-based operations as required.
Required Skills & Qualifications
Technical Skills
- Strong hands-on experience in Linux system administration.
- Working knowledge of cloud platforms (AWS / Azure).
- Understanding of microservices architecture and containerization.
- Experience with Docker and Kubernetes.
- Hands-on experience with configuration management tools
- Familiarity with CI/CD pipelines and automation.
- Knowledge of networking fundamentals and Linux security.
Experience
- 4–6 years of experience in Linux, cloud infrastructure, and L2 support roles.
- Experience supporting production microservices environments.
Soft Skills
- Strong troubleshooting and analytical mindset.
- Good communication and documentation skills.
- Ability to handle production incidents under pressure.
- Proactive and collaborative team player.
Preferred / Nice To Have
- Cloud certifications (AWS / Azure Associate level).
- ITIL Foundation certification.
- Exposure to GitOps and advanced automation practices.
Work Environment
- 24×7 support environment (shift/on-call as applicable).
- Hybrid cloud and container-based infrastructure
Skills: cloud,microservices,infrastructure,security,configuration management,linux
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