eHandler
Website:
ehandler.in
Job details:
Role Overview
We are looking for a Client Support Executive to handle day-to-day operations for our B2B logistics clients. This role is critical for ensuring smooth order processing, timely pickups, and strong client communication.
You will be the bridge between clients, courier partners, and internal ops team.
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Key Responsibilities
1. Client Handling (B2B)
• Manage assigned B2B clients (eCommerce sellers, D2C brands)
• Take daily shipment requirements and confirm orders
• Handle queries on WhatsApp, calls, and email
• Build long-term relationships with clients
2. Appointment & Coordination
• Schedule pickup appointments with courier partners
• Ensure timely pickup and delivery alignment
• Coordinate between warehouse, client, and courier
3. Label Generation & Order Processing
• Generate shipping labels via aggregator panel
• Verify order details (address, weight, COD, etc.)
• Ensure zero errors in order processing
4. Issue Resolution
• Handle delays, RTOs, lost/damaged shipments
• Raise tickets with courier partners
• Provide timely updates to clients
5. Daily Operations Tracking
• Track shipments (pickup → in transit → delivered)
• Maintain daily reports (pickup status, delays, issues)
• Escalate critical issues proactively
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Required Skills
• Basic understanding of logistics / courier operations (preferred)
• Strong communication (Hindi + basic English)
• Comfortable with WhatsApp, Excel, dashboards
• Problem-solving mindset (jugaad + ownership)
• Ability to handle pressure during peak volume
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Good to Have
• Experience with platforms like Shiprocket, NimbusPost, etc.
• Experience in eCommerce operations / logistics support
• Knowledge of courier workflows (RTO, NDR, SLA)
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Working Model
• Remote / Hybrid (based on performance)
• Shift-based (aligned with pickup timings)
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KPIs (Performance Metrics)
• Pickup success rate (%)
• Error rate in label generation
• Client response time
• Issue resolution TAT
• Client retention / satisfaction
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Salary Range
₹15,000 – ₹25,000/month (based on experience)
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Growth Path
- Client Support → Senior Ops Executive → Key Account Manager → Ops Manage
Click on Apply to know more.