IAssess Consultants LLP
Website:
iassess.in
Job details:
Job Description
Key Responsibilities
- Customer Project Management
- Ensure all required information is available to successfully execute customer orders within defined timelines.
- Conduct and complete the discovery phase for customer requirements.
- Coordinate with customers and internal teams to ensure timely project completion.
- Create detailed project plans and provide regular status updates to customers.
- Customer Service & Support
- Handle customer calls (as required) and resolve escalated cases from customers and First Level Support teams.
- Ensure timely and effective resolution of customer issues within defined service levels.
- Log all activities and updates in the customer account/case management system.
- Ensure services provided are appropriately billed.
- Document issues and solutions by creating Knowledge Base articles for future reference.
- Develop and modify reports using Crystal Reports.
- Training & Enablement
- Plan, prepare, and deliver customer training sessions (remote or onsite).
- Help customers understand and effectively use the Windowmaker system through demos and trials.
- Create presentations, guides, and videos for complex features and processes.
- Train First Level Support teams to enhance service efficiency.
- Management Reporting
- Prepare and submit daily/weekly performance and project reports to management.
- Data Projects
- Analyze requirements and create detailed project specifications.
- Perform data setup based on defined specifications.
- Conduct code/release testing and ensure quality assurance standards.
- Maintain compliance with internal and industry standards.
Qualifications & Experience
- Engineering graduate (preferred in Computer Science / IT or related field).
- 3-5 years of experience in customer support or software service roles.
- Basic computer and software knowledge is essential.
Required Skills
- Strong analytical, problem-solving, and troubleshooting abilities.
- Good research and analysis skills.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Customer-focused mindset with a proactive approach.
Skills: technical support,customer support,client support,it support,l1 support,desktop engineer,customer success,customer service,csr,help desk
Job Details
Role Level: Associate Work Type: Full-Time Country: India City: Vadodara ,Gujarat Company Website: http://www.iassess.in/ Job Function: Customer Service Company Industry/
Sector: Education
What We Offer
About The Company
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