Website:
Job details:
Company: LeadershipAura (Creasonance India Pvt Ltd)
Brand: LeadershipAura
Job Description –
Role: Client Success Manager
Location: i-Think Lodha Tower, Palava City, Dombivli
Experience: 3-9 years
Type: Full-Time and Permanent
Mode: Work from Home
Working Days: 6 days/week
Role Overview
We are looking for a proactive, empathetic, and highly organized Client Success Manager to build
strong relationships with our clients and ensure they receive an exceptional experience throughout
their engagement with us.
The ideal candidate should be an excellent communicator who can confidently interact with clients,
understand their concerns, coordinate with internal teams, conduct review meetings, and ensure
every client feels supported at every stage of the journey.
Key Responsibilities
Act as the main point of contact for assigned clients.
Build strong client relationships through regular follow-ups.
Conduct onboarding, review, and progress meetings.
Understand client concerns and ensure timely resolution.
Handle queries, complaints, and escalations professionally.
Coordinate with internal teams for smooth service delivery.
Keep clients updated on timelines, deliverables, and next steps.
Maintain regular touchpoints through calls, WhatsApp, emails, and meetings.
Track client progress and improve overall client experience.
Maintain CRM records, meeting notes, and follow-up trackers.
Collect client feedback, testimonials, and referrals.
Identify client satisfaction risks and escalate proactively.
Click on Apply to know more.