Website:
radiumxr.com
Job details:
Company:
Kachhua Solutions Private Ltd.
About Us:
Kachhua Solutions Private Ltd works through its brands, fotonVR and RadiumXR.
fotonVR focuses on transforming education using Virtual Reality (VR) by providing immersive learning solutions for schools.
RadiumXR delivers immersive XR-based industrial training solutions that create realistic simulations. These experiences help trainees practice complex tasks and emergency responses safely, improving skill retention and overall safety outcomes.
Job Overview:
As a Client Success Engineer, you will be responsible for managing client accounts and ensuring successful engagement, ensuring smooth onboarding, and delivering a positive client experience throughout the engagement lifecycle. You will work closely with internal teams to ensure client needs are met and value is consistently delivered. The role requires strong coordination between clients, technical teams, and project delivery to ensure successful deployment of XR solutions.
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for assigned clients and build strong, long-term relationships.
- Client Onboarding & Support: Ensure smooth onboarding and guide clients in effectively using RadiumXR solutions.
- Account Management: Monitor client accounts, usage, and timelines; manage renewals and follow-ups.
- Issue Resolution: Address client concerns promptly and coordinate with internal teams to resolve issues efficiently.
- Client Success & Retention: Track client satisfaction and proactively work to improve engagement and retention.
- Upselling & Cross-Selling: Identify opportunities to expand existing accounts by introducing additional XR solutions or services.
- Reporting & Documentation: Maintain accurate client records and share regular updates with management.
Qualifications:
- Minimum 1 - 2 years of proven experience in a similar fields.
- Bachelor’s degree in Mechanical, Electrical, or EC/ All engineering background.
- Strong communication, coordination, and relationship-building skills.
- Ability to manage multiple client accounts simultaneously.
- Problem-solving mindset with a client-focused approach.
- Interest in technology, XR, or immersive solutions is a plus.
Perks & Benefits:
- Salary: ₹2.4 - ₹4.8 LPA (based on experience and performance).
- Competitive salary with performance-based incentives.
- Comprehensive training programs and professional development opportunities.
- Collaborative work environment focused on creativity and innovation.
If you're driven by building strong client relationships and excited about working in a fast-growing, tech-driven environment, we want to hear from you!
Click on Apply to know more.