Website:
sparkplustech.in
Job details:
About SPARK+
SPARK+ Technologies is a cutting-edge product innovation company specializing in Web 2.0, Web 3.0, and emerging technologies such as Blockchain and AI. We provide end-to-end solutions—from product discovery and research to development, marketing, and launch—across industries including finance, healthcare, and supply chain. Our expertise spans tokenization, DApps development, NFT marketplaces, and blockchain consulting, enabling us to build scalable, market-ready white-label solutions for a global clientele across the USA, Europe, Asia, and Australia.
At the core of our innovation is SOLO, our flagship platform. SOLO is a learning-to-employment infrastructure that connects skills, real-world experience, credentials, and hiring. Deployed across India, Qatar, Canada, the USA, and Europe, SOLO is driving the shift toward skills-first hiring and Learning & Employment Records (LERs), helping institutions and employers move beyond traditional degrees toward verifiable, skill-based talent pathways.
Position Overview
We are looking for a communication-driven and product-focused Client Success Associate who can manage client communication, monitor product usage, support product adoption, and ensure successful product pilots.
The role requires a strong understanding of the product from both technical and business perspectives. The candidate will work closely with clients, train them, conduct demos, address queries, track product usage, and ensure that pilots achieve expected outcomes, client satisfaction, and success goals.
Key Responsibilities
- Monitor product usage, client activity, adoption progress, and pilot outcomes.
- Manage client communication, follow-ups, queries, demos, and product support.
- Train clients and users to understand and use the product effectively.
- Conduct product demos, walkthroughs, onboarding sessions, and support meetings.
- Understand client requirements and help configure product usage plans accordingly.
- Ensure product pilots are successful, outcome-driven, and aligned with expected goals.
- Track client satisfaction, usage gaps, feedback, issues, and improvement areas.
- Coordinate with product, tech, QA, and business teams to resolve client issues.
- Maintain product guides, FAQs, support documents, usage reports, and feedback records.
- Share product insights, client feedback, and success updates with internal teams.
Required Skills
- Excellent communication and client interaction skills.
- Strong understanding of product workflows, features, use cases, and business value.
- Ability to conduct demos, onboarding, training, and product walkthroughs confidently.
- Good problem-solving skills to address client queries and product usage challenges.
- Ability to monitor product usage, track outcomes, and ensure pilot success.
- Strong coordination skills with clients, users, product, tech, and business teams.
- Basic technical understanding to communicate product issues and requirements clearly.
Preferred Qualities
- Client-focused and ownership-driven.
- Proactive in follow-ups, support, and issue resolution.
- Detail-oriented with strong tracking and documentation habits.
- Comfortable working with clients, users, and internal teams.
- Focused on client satisfaction, product adoption, and measurable outcomes.
Ideal Candidate
The ideal candidate is someone who can understand the product deeply, communicate confidently with clients, support users end-to-end, and ensure that product pilots are successful. They should be able to connect product usage with business goals, collect feedback, resolve queries, and work with internal teams to deliver strong client outcomes.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Click on Apply to know more.