IAssess Consultants LLP
Website:
iassess.in
Job details:
Experience Required: Minimum 3 years in client servicing or related role, preferably in event management
About The Role
We are seeking a dynamic Client Servicing Manager with proven expertise in managing client relationships and delivering exceptional service. This role involves acting as the primary point of contact for clients, understanding their objectives, and ensuring successful execution of events and projects.
Key Responsibilities
- Client relationship management: Build strong, lasting partnerships with clients.
- Needs assessment: Understand client requirements and align solutions accordingly.
- Cross‑team coordination: Work closely with internal departments to deliver seamless events.
- Expectation management: Provide solutions and alternatives to meet client goals.
- Reporting & evaluation: Prepare account status reports and conduct post‑event reviews.
- Growth opportunities: Identify potential for expansion within existing accounts.
- Issue resolution: Handle concerns promptly to maintain satisfaction.
- Industry insights: Stay updated on trends and share knowledge with clients and teams.
Qualifications
- Minimum 3 years of client servicing experience (event management preferred).
- Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.
- Proven track record in managing and growing client accounts.
- Exceptional communication and interpersonal skills.
- Strong organizational ability to manage multiple projects simultaneously.
- Proficiency in Microsoft Office and CRM tools.
- Must be based in Mumbai.
Personal Attributes
- Strong client‑facing and communication skills.
- Professional, service‑oriented mindset.
- Proactive with attention to detail.
- Problem‑solving ability with metrics‑driven thinking.
- Ability to work under pressure and meet deadlines.
What’s Offered
- Competitive salary and benefits package.
- Dynamic and supportive work environment.
- Opportunities for professional development and career growth.
- Exposure to diverse and exciting projects.
Skills: crm,growth opportunities,client services,client servicing,events,client accounts,client relationship management,client relationship,client requirements
Click on Apply to know more.