Website:
careerbloc.com
Job details:
About the Opportunity We operate in the Background Verification (BGV) services sector, delivering pre-employment screening, identity verification, and compliance checks for enterprise clients across industries. This is a hands-on, on-site Client Servicing leadership role in India focused on driving operational excellence, SLA delivery, and long-term client retention for BGV accounts. Role & Responsibilities Serve as the primary client point of contact for assigned BGV accounts, managing onboarding, regular reviews, and escalations to ensure high client satisfaction. Own end-to-end service delivery?coordinate verification workflows, vendors, and internal teams to meet SLAs and case turnaround targets. Monitor and report operational KPIs and SLAs; prepare client-facing dashboards and weekly/monthly performance summaries. Drive root-cause analysis for service issues, implement corrective actions, and lead continuous improvement initiatives to reduce rework and escalations. Manage contractual elements related to service levels, renewals, and scope changes; support commercial discussions with Sales and Operations. Lead regular client governance meetings, present performance insights, and translate feedback into actionable implementation plans. Skills & Qualifications Must-Have Client Servicing Account Management Background Verification SLA Management Salesforce Vendor Management Preferred KYC MS Excel Experience with verification platforms (e.g., Onfido, Trulioo) Benefits & Culture Highlights On-site, client-facing role offering high visibility and opportunity to own strategic accounts in a growing BGV vertical. Fast-paced environment with cross-functional exposure to Sales, Operations, and Compliance teams. Clear ownership and career progression for candidates who deliver measurable client impact and operational improvements.
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