Website:
careerbloc.com
Job details:
About The Opportunity
We operate in the Background Verification (BGV) services sector, delivering pre-employment screening, identity verification, and compliance checks for enterprise clients across industries. This is a hands-on, on-site Client Servicing leadership role in India focused on driving operational excellence, SLA delivery, and long-term client retention for BGV accounts.
Role & Responsibilities
- Serve as the primary client point of contact for assigned BGV accounts, managing onboarding, regular reviews, and escalations to ensure high client satisfaction.
- Own end-to-end service delivery—coordinate verification workflows, vendors, and internal teams to meet SLAs and case turnaround targets.
- Monitor and report operational KPIs and SLAs; prepare client-facing dashboards and weekly/monthly performance summaries.
- Drive root-cause analysis for service issues, implement corrective actions, and lead continuous improvement initiatives to reduce rework and escalations.
- Manage contractual elements related to service levels, renewals, and scope changes; support commercial discussions with Sales and Operations.
- Lead regular client governance meetings, present performance insights, and translate feedback into actionable implementation plans.
Skills & Qualifications
Must-Have
- Client Servicing
- Account Management
- Background Verification
- SLA Management
- Salesforce
- Vendor Management
Preferred
- KYC
- MS Excel
- Experience with verification platforms (e.g., Onfido, Trulioo)
Benefits & Culture Highlights
- On-site, client-facing role offering high visibility and opportunity to own strategic accounts in a growing BGV vertical.
- Fast-paced environment with cross-functional exposure to Sales, Operations, and Compliance teams.
- Clear ownership and career progression for candidates who deliver measurable client impact and operational improvements.
Skills: kyc,vendor management,account management,teams,management,salesforce,compliance,continuous improvement,operations
Click on Apply to know more.