Ascender Marketing Solutions Pvt. Ltd.
Website:
ascendermarketing.com
Job details:
Job Description:
We are looking for an experienced and dynamic Client Servicing professional to manage key client relationships, drive business opportunities, and ensure seamless coordination across Concept, Client Servicing, Operations, and Creative teams. The role requires strong leadership, strategic thinking, communication, and execution capabilities to deliver impactful client experiences.
Key Responsibilities:
1. Client Management & Business Development
- Manage and strengthen relationships with existing and prospective clients.
- Drive lead conversion and identify opportunities for repeat business and account growth.
- Understand client requirements and translate them into clear briefs for internal teams.
- Ensure a high level of client satisfaction and long-term retention.
2. Leadership & Team Alignment
- Lead and effectively coordinate Concept, Client Servicing, Operations, and Creative teams.
- Ensure all teams are aligned with client objectives, project timelines, and deliverables.
- Facilitate effective communication and collaboration across departments.
3. Concept & Experience Strategy
- Guide teams in developing innovative and impactful event concepts and experiences.
- Ensure concepts are aligned with client objectives, brand guidelines, and audience expectations.
- Participate in brainstorming, presentations, pitches, and strategic discussions.
4. Project Execution & Coordination
- Oversee projects from initial briefing to final execution.
- Ensure smooth coordination between internal teams, clients, vendors, and other stakeholders.
- Monitor timelines, deliverables, budgets, and quality standards.
- Proactively identify and resolve execution-related challenges.
5. Team Development & Capability Building
- Mentor, guide, and groom team members to improve performance and efficiency.
- Encourage ownership, accountability, creativity, and collaboration within the team.
- Identify skill gaps and support continuous learning and development.
6. Process Improvement & Strategy
- Identify opportunities to improve internal processes and project workflows.
- Develop and implement strategies to improve efficiency, productivity, and client experience.
- Contribute to the overall growth and strategic direction of the organization.
7. Brand Showcase & Client Retention
- Work closely with the marketing and leadership teams to showcase successful projects and capabilities.
- Support case studies, presentations, credentials, and other brand communication initiatives.
- Build strong client partnerships to increase retention and generate repeat business.
Key Skills & Competencies:
- Strong client relationship and business development skills
- Excellent communication and presentation abilities
- Leadership and team management
- Strategic and creative thinking
- Project management and execution
- Negotiation and problem-solving
- Strong coordination and multitasking abilities
- Understanding of events, experiential marketing, branding, and creative solutions
- Ability to work in a fast-paced, deadline-driven environment
Experience:
5+ years of relevant experience in client servicing, experiential marketing, events, advertising, or a related industry, with demonstrated experience in managing clients and leading cross-functional teams.
Click on Apply to know more.