RepIndia
Website:
repindia.com
Job details:
About the Role
We are looking for a proactive and client-focused Client Servicing / Account Manager with prior experience in an advertising or digital marketing agency. The ideal candidate will be responsible for managing client relationships, understanding business objectives, coordinating with internal teams, and ensuring the timely execution of campaigns and projects.
The candidate should possess excellent communication skills, strong project management abilities, and a deep understanding of branding, digital marketing, and creative workflows.
Key Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Build and maintain strong, long-term client relationships.
- Understand client objectives and translate them into actionable briefs for creative, content, media, ORM, and performance marketing teams.
- Coordinate with internal departments to ensure timely project execution.
- Manage campaign timelines, deliverables, approvals, and client feedback.
- Conduct regular client meetings, prepare meeting notes, and share status updates.
- Monitor project progress and proactively resolve issues to ensure client satisfaction.
- Identify opportunities for upselling and cross-selling agency services.
- Ensure projects are delivered within agreed timelines and budgets.
- Track campaign performance and coordinate reporting with relevant teams.
- Maintain accurate records of project timelines, client communications, and deliverables.
- Collaborate with leadership to improve client retention and account growth.
Required Skills
- Excellent verbal and written communication skills.
- Strong presentation and stakeholder management abilities.
- Excellent project management and multitasking skills.
- Ability to manage multiple accounts simultaneously.
- Strong problem-solving and conflict-resolution skills.
- Understanding of branding, digital marketing, social media, performance marketing, influencer marketing, and content production.
- Proficiency in Microsoft Office, Google Workspace, and project management tools such as Asana, Trello, ClickUp, or Monday.com.
- Ability to work in a fast-paced agency environment.
Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 4–6 years of experience in an advertising, branding, or digital marketing agency is mandatory.
- Experience handling multiple clients across industries.
- Proven ability to manage end-to-end client communication and campaign execution.
Click on Apply to know more.