Client Servicing Lead (Domestic BGV)SecureSearch Screening Servicesfull-timeRequired skillsaccount managementbackendcommunication skillsend-to-endkey accountsAbout the role Website: securesearch.co.in Job details: End-to-end account management for key accountsOversight of pre-initiation functions, backend verification, report management, and client backend supportServe as the primary escalation point for client concerns, ensuring prompt and satisfactory resolutionCoordinate across departments to ensure timely and accurate report deliveryCreate internal strategies to manage workload spikes and ensure continuity of operationsTrack and monitor SLA adherence, highlighting delays or bottlenecks proactivelyAnalyze operational data and translate findings into actionable improvementsLead internal reviews, team huddles, and feedback loops for continuous process enhancementSupport team members in high-pressure situations, providing leadership and guidanceEnsure timely communication and MIS reporting as per client expectationsDesired Candidate ProfileCurrently holding a role as Team Leader, Assistant Manager, Manager, or Senior ManagerExcellent verbal and written communication skills in EnglishStrong planning, strategizing, and multitasking capabilitiesAbility to manage multiple points of contact and maintain seamless coordinationCapable of working independently with minimal supervisionMature, with the ability to perform under pressure and handle high workloadsWillingness to stretch beyond working hours to meet client needsProficiency in MS Office tools and reporting platformsExperience in background verification or client servicing preferred 5+ years Click on Apply to know more. This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.