Client Servicing Specialist - Digital Marketing
e intelligence
- Location
- India
- Job type
- Full-time
Required skills
- communication skills
- CRM
- customer service
- digital marketing
- project management
About the role
e intelligence
Website:
eintelligenceweb.com
Job details:
Location: Remote
Mandatory Requirement:
- 3–4 years of experience in a Digital Marketing Agency.
- Experience in handling international clients, coordinating with SEO/PPC/Social Media/Web teams.
- Strong communication and management skills.
- Strong interpersonal, written, and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively in a remote work setup.
- Familiarity with project management tools and CRM platforms is a plus.
- A proactive, problem-solving mindset with attention to detail.
Key Responsibilities
- Respond to and follow up on all inbound leads generated through marketing efforts.
- Build and maintain strong client relationships via Zoom, phone, emails, and other communication platforms.
- Serve as the primary point of contact for newly onboarded clients and ensure smooth delivery of services.
- Ensure excellent customer service and maintain high communication standards and responsiveness.
- Coordinate with internal teams to align on client expectations and ensure timely execution.
- Monitor project progress and communicate updates clearly using project management tools and regular check-ins.
- Track, measure, and report revenue performance for assigned accounts on a weekly, monthly, quarterly, and annual basis.
- Contribute to a high client retention rate by consistently delivering on timelines and maintaining transparency.
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