Wockhardt Hospitals Ltd
Website:
wockhardthospitals.com
Job details:
Role Description The Client Servicing Executive is a full-time, on-site role based at Wockhardt Hospitals in Mumbai. This role is responsible for managing day-to-day interactions with patients, attendants, and corporate clients, ensuring a high standard of service and satisfaction. Key tasks include handling inquiries, coordinating appointments and services, managing feedback and escalations, and maintaining accurate records of client interactions. The role also involves supporting corporate and institutional accounts, preparing service-related presentations or reports, and collaborating with clinical and administrative teams to resolve issues promptly. The Client Servicing Executive will consistently represent Wockhardt’s “Life Wins” philosophy through professional, empathetic, and solution-focused communication.
Qualifications
- Candidates should possess strong Client Services and Client Relations skills to manage patient and corporate interactions effectively.
- Candidates should possess Customer Service capabilities to handle inquiries, resolve concerns, and deliver a positive service experience.
- Candidates should possess Account Management skills to support corporate clients and maintain ongoing service relationships.
- Candidates should possess the ability to create and deliver clear Presentations for internal stakeholders and external partners.
- Strong communication and interpersonal skills, with fluency in English and local languages as applicable.
- Ability to work collaboratively with medical and administrative teams in a fast-paced hospital environment.
- Attention to detail, problem-solving mindset, and ability to manage multiple client requests simultaneously.
- Prior experience in healthcare, hospitality, or service-focused roles is preferred.
- Graduate degree in any discipline; a background in healthcare administration, business, or related fields is an advantage.
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