Client Servicing / Account Manager

Emporía Agency Pvt Ltd.

Website: emporia.agency
Job details:

Company Description:

Emporía Agency Pvt Ltd, located in Madhapur, Hyderabad, is an integrated communications media agency that provides comprehensive solutions for all a brand needs. Our team takes pride in innovation, creativity, and efficiency as we strive to provide result oriented and sustainable solutions. We work closely with our clients to chase their business dreams and deliver best results

Experience : 3+ years

Location: Hyderabad

Role Tasks:

Strategic Pitching & Business Development

- Set up a meeting with the prospect.

- Present the company portfolio and the services offered.

- Comprehend and gather all the required information from the client meeting with mandatory “Minutes of the Meeting”.

- Research all relevant information and references for the prospect.

- Set an internal meeting with the relevant team to discuss and explain the information and requirements for a pitch.

- Derive a deadline for the pitch.

- Review the pitch with management and get feedback along with mandatory Minutes of the Meeting.

- Ensure the changes are executed.

- Set up a pitch meeting with the client.

- Present the pitch along with the team.

Client Management:

- Onboarding a new client : Gather all the information/content repository and create a client folder (Maintain a hard disk)

- Hygiene check all the platforms (GMB, Meta, YouTube, etc) and create the required pages/accounts with the required display pictures and images/bios.

- Understand the clients objectives and set KPI’s for the month.

- Communicate with the client to get information on upcoming activities.

- Suggest Ideas aligning to business objectives.

- Make a presentation to explain the ideas if required.

- Explain the ideas in the calendar and work on any feedback if required.

- Get prior approvals from the clients for the content calendar and the budget allocation for Ads/Influencer marketing.

- Coordinate with the client to schedule shoots and shoot requirements.

- Make sure the committed deliverables are being delivered in time with prior approvals for the content.

- Present weekly work and Ads report.

- Get feedback and work on the changes as and when required.

- Generate reports at the end of the month and present them to the client with feedback.

- Keep a track of the deliverables for each client and help the management generate an invoice for the extra deliverables with a prior notice to the client. 

Team Management: 

- Coordinate with the management to understand the budgets and assign the team budget accordingly to each client.

- Identify the required team if needed engage freelancers to deliver the required deliverables.

- Host weekly meetings and everyday standups to assign and understand the deliveries.

- Make sure the tasks are being assigned to all the members involved in your team.

- Work on client feedback as and when required.

- Get a work report for the team and keep a track of the deliverables of each team member.

- Analyze the work delivery reports to optimize efficient delivery and resource costing.

- Raise flags if things are not on track.

- Take an informed call in coordination with the management on leaves/wfh with prior approvals on requests from the team over mails.

- Identify a team member requirement and raise a request for a resource.

Content Management:

- Consolidate all the requirements and the information from the clients and present it to the team.

- Brainstorm ideas, content strategy with the content and performance team for respective requirements.

- Help with references to come up with a monthly calendar that’s practically executable in the client’s budget/scope.

- Get internal approvals on the calendar before presenting it to the client.

- After approval on the calendar, start assigning the copies, scripts required for the week in advance.

- Schedule shoots to generate the required content for the month.

- Assign and explain the tasks to the design/editing team with a realistic deadline.

- Make sure the content is published on the required platforms with the help of a junior (if available)

- Inform performance marketer to run Ad campaigns. If need be, step up to run the Ad campaigns.

Vendor Management:

- Coordinate influencer marketing for the required clients.

- Coordinate with third party vendors for client workflows.

- Coordinate with the production team and arrange the required people/props for the shoot.

Requirements:

- 3+ years experience in account management, client servicing in a creative and digital marketing agency

- Excellent communication, content strategy, time management, and problem-solving skills

- Proven ability to manage multiple projects, deadlines, and stakeholders

- Hands on experience with project management tools

- Strong adaptability and interest in learning AI/automation platforms (e.g., ChatGPT, Midjourney,     Zapier, Notion AI)

- Sharp eye for detail and client satisfaction

- Microsoft Word,Excel, Powerpoint & Canva or Figma for presentations.

- Photography/Videography Basics.

- Offline Marketing Touch Points.

Nice to Have:

- Experience working with or implementing AI tools in marketing workflows

- Exposure to analytics, content management systems, or social/digital tools

- Familiarity with tools like Airtable, Make.com, Jasper, or RunwayML

Click on Apply to know more.