Client Services Representative - French
Binated
- Location
- Pune Division, Maharashtra, India
- Job type
- Full-time
About the role
Binated
Website:
binated.com
Job details:
Description
- We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative - French. In this role, you will be responsible for delivering exceptional customer service to our French-speaking clients. You will handle customer inquiries, resolve issues, and ensure a positive experience with our products/services.
Requirements
- Should be ready to work in Night shifts and 5 days working.
- Should be ready to Work from Office
- B2 Level Proficiency : French
Responsibilities
- – Strong command over written English (grammatically correct written English)
- – Command over French language to assist the client through email, chat or phone.
- – Customer Support – Assist the customer process and solve Customer queries.
- – Ensuring customer satisfaction through prompt responses and query resolution
- – Coordinate with internal team for issue resolving & coordination with customer
- – To ensure that tasks are completed daily and in a timely manner
- – Respond to customers in tickets issues, follow-ups, etc.
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