DigiBirds360
Website:
digibirds360.com
Job details:
Company: DigiBirds360
Location: Faridabad (On-site)
Experience: 2–4 Years
Employment Type: Full-Time
🎯 Role Overview
We are looking for a proactive and client-focused Client Relationship Manager who will be responsible for managing client accounts, ensuring client satisfaction, and driving long-term relationships. The ideal candidate should have strong communication skills and a good understanding of digital marketing services.
🧩 Key Responsibilities
- Manage and maintain strong relationships with existing clients
- Act as the primary point of contact for client communication
- Understand client requirements and coordinate with internal teams (SEO, Social Media, Ads, Development)
- Ensure timely delivery of services as per client expectations
- Handle client queries, feedback, and escalations professionally
- Share regular reports and updates with clients
- Identify opportunities for upselling and cross-selling services
- Monitor client satisfaction and retention
📊 Required Skills
- Strong communication and interpersonal skills
- Basic understanding of digital marketing (SEO, Social Media, Google Ads)
- Client handling and coordination experience
- Problem-solving and conflict resolution skills
- Good organizational and time management skills
- Ability to handle multiple clients/projects
🎓 Qualifications
- Bachelor’s degree in Marketing, Business, or related field
- Experience in digital marketing agency preferred
🚀 Why Join DigiBirds360
- Work with a fast-growing digital marketing agency
- Exposure to diverse clients and industries
- Opportunity to grow in client servicing and account management
Click on Apply to know more.