Relomi Corporate Services LLP
Website:
relomi.com
Job details:
#Job Summary
We are looking for a smart, energetic, and customer-focused fresher with outstanding English communication skills to join our Tenancy Management Services (TMS) team.
This role is ideal for someone who enjoys interacting with international clients and wants to build a career in customer service, hospitality, and operations. You will act as the primary communication link between expatriate clients, technical teams, landlords, vendors, and internal departments, ensuring that every maintenance request is handled professionally and efficiently.
#Key Responsibilities
- Receive maintenance requests from expatriate clients via phone calls, WhatsApp, emails, and other communication channels.
- Communicate professionally with clients, understand their concerns, and ensure timely updates until issue closure.
- Create and maintain service requests in the company's systems.
- Coordinate with TMS Executives, Supervisors, technicians, vendors, landlords, and housing societies.
- Schedule maintenance visits and follow up to ensure timely completion.
- Keep clients informed about appointment schedules, work progress, delays, and completion status.
- Prepare quotations, approvals, and service-related documentation whenever required.
- Maintain complete records of communication, maintenance history, and service reports.
- Follow up on pending maintenance requests to ensure prompt resolution.
- Coordinate with internal departments to deliver a seamless client experience.
- Assist in preparing MIS reports, service trackers, and operational documentation.
- Maintain high customer satisfaction by providing courteous, prompt, and professional communication at all times.
#Required Qualifications
- Bachelor's degree in any discipline.
- Freshers are welcome to apply.
- Excellent spoken and written English is mandatory.
- Strong verbal communication and interpersonal skills.
- Customer-oriented personality with a positive attitude.
- Good organisational and follow-up skills.
- Basic knowledge of MS Office (Excel, Word, Outlook).
- Ability to learn quickly and work in a fast-paced environment.
About Company: Relomi is a one-stop relocation and business support company in India, focused on helping foreign companies and expatriates - especially Japanese professionals - settle and operate smoothly in the country.
We provide end-to-end solutions, including serviced apartments, property management, relocation assistance, visa and FRRO support, etc. Our approach goes beyond service delivery; we work as long-term partners to our clients, offering flexible and practical solutions tailored to their cultural and business needs, enabling them to focus on their core operations while we take care of their life and business setup in India.
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