M Moser Associates
Website:
mmoser.com
Job details:
Job title: Client Service Production Support Manager
Experience: 1 – 3 years
Location: Bangalore
Reporting to: Leadership
Role Overview
The Client Service Production Support role provides day-to-day production and coordination support for business development activities, and internal client-service initiatives.
The position is responsible for producing and formatting proposals, presentations, project credentials and other client-facing materials to a high standard.
The role works closely with Client Services, Design, Marketing and other internal teams to gather information, manage document production and ensure all deliverables are accurate, visually consistent and completed on time.
Roles and Responsibilities
- Support the production of RFP, RFI, tender and prequalification submissions.
- Format and update pitch decks, capability presentations, case studies, project profiles and client-facing documents.
- Apply company templates, brand guidelines and presentation standards consistently across all materials.
- Assist in collating project information, team CVs, credentials, images and supporting documentation from internal teams.
- Proofread documents and presentations for spelling, grammar, formatting, accuracy and consistency.
- Coordinate with internal stakeholders to obtain required inputs and follow up on outstanding information.
- Maintain submission trackers, production schedules and document checklists.
- Support the preparation and packaging of final submission files in the required format.
- Organize and maintain project records, image libraries, CV databases, credentials and reusable content.
- Update standard templates and frequently used presentation materials.
- Carry out image selection, basic image editing and document layout adjustments where required.
- Support multiple assignments simultaneously while meeting agreed deadlines.
- Assist with other business development, marketing and client-service activities as needed.
Technical Skills
- Good working knowledge of Microsoft PowerPoint, Word, Excel and Outlook.
- Experience using Adobe Creative Suite, particularly InDesign, Photoshop and Acrobat, is desirable.
- Strong document-formatting and presentation-production skills.
- Familiarity with AI tools such as ChatGPT and Gemini, Mid-Journey others for drafting, summarizing and content support.
- Ability to manage digital files, shared folders and document-control systems effectively.
- Knowledge of presentation design, layout, typography and brand application is advantageous.
Soft Skills
- Excellent attention to detail and commitment to producing accurate, high-quality work.
- Strong organizational and time-management skills.
- Ability to prioritize tasks and work effectively under tight deadlines.
- Clear written and verbal communication skills.
- Confidence in coordinating with colleagues across different teams and levels of seniority.
- Proactive approach to following up on information and resolving production issues.
- Ability to work independently while contributing effectively as part of a team.
- Flexible and adaptable approach to changing priorities and last-minute requirements.
- Strong sense of accountability, reliability and ownership.
- Professional approach when handling confidential client and company information.
- Willingness to learn and continuously improve processes and technical skills.
Qualifications and Experience
- Bachelor’s degree or diploma in business administration, marketing, communications, graphic design, architecture or a related discipline.
- Approximately 1–3 years of experience in document production, proposal support, marketing coordination, business development support or a similar role is preferred.
- Experience in architecture, workplace design, construction, real estate, professional services or a related industry is advantageous.
- Previous experience supporting proposals, tenders or client presentations is desirable.
- Strong written and spoken English.
- A portfolio or examples of professionally prepared presentations, proposals or marketing materials would be beneficial.
- Fresh graduates with strong presentation, design, communication and organizational skills may also be considered.
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