Enago Read (previously Raxter.io)
Website:
enago.com
Job details:
Job Description
Role: Business Associate – Client Servicing
Job location : Goregaon (West), Mumbai
Department : Client Servicing
This job role includes rotational shifts and rotational week offs
About us: Crimson Interactive
We are a technology-driven product and services company that serves the needs of corporates and the entire STEM ecosystem globally. Our comprehensive AI & NLP driven solutions aim to help global stakeholders across a variety of industries and profiles to create an impact on society by supporting them to make their research, information, multimedia content etc. publication-ready. Our dynamic service and technology suite supports international publishers a gate-way to enter & flourish in China’s STEM ecosystem. We operate globally through 10 international offices across key knowledge hubs.
To know more visit: www.crimsoni.com
Roles And Responsibilities
- Efficiently handle the customer service operations for international clients spread across 89 countries
- To convince and convert clients in order to meet revenue targets
- Work in collaboration with the Project Management Team for efficient project management.
- Shoulder responsibility for effective email communication with international clients and the home team.
- Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business
- Work in collaboration with the Marketing team for the implementation of strategies
- Manage B2B accounts and handle client calls effectively.
Desired Candidate Profile
- Graduates from any field/ MBA Freshers
- Desirable: 1 year of experience in a Customer service role
- Desirable: Knowledge about Scientific Publications and STEM industry
- Knowledge of MS Office
- Coordination and effective decision-making skills
- Good verbal and written communication skills
- Ability to prioritize tasks according to urgency and impact
- Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight
Should be flexible to work in rotational Saturday and Sunday working environments.
About Company: We are English language service providers catering to the STM industry. We offer English editing, translation, and transcription services to researchers, corporations, and pharmaceutical companies worldwide. Our goal is to assist aspiring researchers in fulfilling their dreams of successfully publishing in top-notch scientific journals. Our main clientele lies in Japan, the hub of cutting-edge research and a quality-driven culture. As part of a constant learning process, we have consciously imbibed the Japanese culture of working diligently to achieve perfection.
Click on Apply to know more.