Client Retention Executive

DataTracks

Website: datatracks.com
Job details:

Location: Chennai (Work from Office, 5 Days)

Fixed Shift: 12:00 PM – 8:30 PM ( UK Shift )

Department: Client Retentions

Core Requirements

1. Customer Retention & Account Growth

• Proven experience in retaining customers to ensure consistent business continuity.
• Ability to identify opportunities to grow business from existing clients and achieve targeted revenue goals.
• Strong relationship‑building skills through regular client interactions via calls and emails.
• Prior experience handling customer accounts over calls is essential.

2. Excellent Communication Skills

• Exceptional spoken and written English communication.
• Ability to handle customer concerns, negotiate effectively, and maintain professionalism across all interactions.
• Experience managing international clients, preferably in the UK or global market.

4. Analytical & Strategic Mindset

• Ability to gather and implement customer feedback through surveys and follow-up actions.
• Competent in identifying competitor strategies and providing insights to strengthen customer retention efforts.
• Comfortable coordinating across internal teams to ensure timely deliverables.

Key Responsibilities

• Retain and strengthen long-term customer relationships to support business continuity.
• Drive revenue growth from the existing customer portfolio.
• Maintain regular communication with clients through structured outreach (calls, emails, follow‑ups).
• Capture customer feedback, resolve concerns promptly, and enhance customer satisfaction.
• Collaborate with cross-functional teams to ensure timely service delivery.
• Track and report competitor activities and market intelligence.
• Handle customer invoicing, ensure timely payment collection, and maintain revenue hygiene.
• Provide actionable insights based on customer interactions and account behaviour.
• Coachable with a strong learning mindset.
• Strong sense of ownership and resilience under pressure.

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