Svamitva Group
Website:
svamitva.com
Job details:
The Svamitva Group is one of the top developers in Bangalore with over 43+ Years of experience in the construction and real estate industry. We have successfully delivered over 70+ projects and over 6.75 Million Sq.Ft. Over the years the Svamitva family has grown to more than 10,000+ happy customers who have helped us grow to great new heights and it is their faith in us that has made us a developer known for our reliability, trustworthiness and on-time delivery.
We have projects across Bangalore, Bijapur, Solapur, Gulbarga and more recently we have expanded internationally to Melbourne, Australia.
Job Responsibilities:
1) Collection, Projection, and MIS Reports:
- Ensure timely and accurate submission of monthly MIS reports, both internally by the 5th and externally by the 10th of each month.
- Update project status accurately, ensuring submission by the 7th of every month.
2) Bank Approvals:
- Manage the timely approval of projects across major banks, ensuring approvals are obtained before the project launch.
3) Customer Satisfaction:
- Maintain high levels of customer satisfaction by achieving a strong Customer Satisfaction Score (CSAT).
- Proactively address and resolve customer grievances, with a focus on achieving a high Non-Legal and Legal Issue Resolution Rate.
- Enhance customer retention by consistently driving the Customer Retention Rate.
4) Managing Payments and Collections:
- Oversee the collection process, ensuring that the time to collect is optimized.
- Manage invoicing and receipt processes, ensuring timely sending of receipts.
- Ensure timely execution of sale deeds from the date of receiving Khata.
5) Team Management:
- Oversee and manage the CRM team, ensuring optimal performance and engagement.
- Provide coaching, guidance, and feedback to team members for continuous improvement.
- Foster a positive work environment that promotes high team morale and low attrition rates.
- Ensure the team receives the necessary training and development to excel in their roles.
6) Process Adherence:
- Ensure compliance with ISO processes and maintain a high level of adherence to standards.
- Drive continuous improvement in team processes to ensure that all objectives and KPIs are met effectively.
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