MCUBE
Website:
mcube.com
Job details:
Location : Bengaluru
Experience - 4-5 years
Working days: 5 days
Work Mode : Onsite
Interested candidate can send their updated resume to swathi.s@mcube.com
Roles & Responsibilities.
- The ability to explain complex information clearly and simply ·
- Good sales, retention and negotiation skills ·
- Interact with the customers ·
- Answer the queries of customers and resolve their issues ·
- Enhance customer experience and foster relationships ·
- Improve credibility and create customer loyalty · Attention to detail ·
- The ability to analyses and research information ·
- Providing help and advice to customers using your organisation's products or services; ·
- Communicating courteously with customers by telephone, email, letter and face-to-face; ·
- Handling customer complaints or any major incidents, ·
- Keeping accurate records of discussions or correspondence with customers; · Develop feedback or complaints procedures for customers to use · Handling escalations ·
- Maintaining cordial relations with clients · Improving customer service procedures, policies, and standards for your organisation or department; · Meeting with other managers to discuss possible improvements to customer service
Click on Apply to know more.