Website:
cambay.co.in
Job details:
Company Description Cambay Foodservice Packaging is India’s leading Star Export House for paperboard foodservice disposables, supplying QSR chains, distributors, and foodservice brands across more than 18 countries from a fully integrated manufacturing facility near Hazira Port in Surat, Gujarat. The company operates at scale with hundreds of product SKUs, significant monthly export volumes, and a large on-site workforce, all managed without outsourcing. Its product range spans bakery boxes, eco boxes, trays, paper cups, bowls, food containers, private-label solutions, and luxury packaging, serving many well-known global brands. Cambay holds multiple international certifications in food safety, sustainability, and ethical trade, and integrates renewable energy, compostable materials, and advanced environmental practices into operations. The organization is built to support global export requirements, offering efficient logistics and comprehensive documentation support.
Role Description This is a full-time, on-site Client Relationship Executive role based in Surat. The role involves managing day-to-day communication with key clients, responding to inquiries, and ensuring timely resolution of issues related to orders, deliveries, and product specifications. The Client Relationship Executive will support account management activities, including coordinating with internal teams such as sales, production, logistics, and quality to align client expectations with operational capabilities. Responsibilities include maintaining accurate client records, preparing periodic reports, monitoring service performance, and identifying opportunities to strengthen relationships and grow business. The role also requires participation in client meetings, assisting with contract renewals, and contributing to continuous improvement of client service processes.
Qualifications
- Candidates should possess strong Business Relationship Management and Account Management skills to handle key client portfolios effectively.
- Candidates should possess Client Relations and Relationship Building skills to foster long-term partnerships and support retention and growth.
- Candidates should possess excellent Communication skills, including clear written and verbal communication, for interaction with clients and internal stakeholders.
- Candidates should possess organizational and coordination skills for managing multiple client accounts, timelines, and documentation.
- Relevant experience in B2B or export-oriented manufacturing, preferably in packaging, foodservice, or related industries, is beneficial.
- A bachelor’s degree in business, commerce, marketing, or a related field is preferred.
- Comfort with MS Office tools and basic CRM or ERP systems, along with strong attention to detail and problem-solving ability, is expected.
- Ability to work on-site in Surat and collaborate effectively in a fast-paced, cross-functional environment is required.
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