AstaGuru
Website:
astaguru.com
Job details:
Company Description
AstaGuru, established in 2008, is India’s leading online auction house dedicated to preserving and celebrating exceptional art and collectibles. The platform hosts meticulously curated auctions featuring Modern & Contemporary Indian Art, antiques, rare timepieces, aristocratic jewelry, vintage automobiles, and more. Guided by an ethos of authenticity and expertise, AstaGuru ensures each piece is vetted for provenance, rarity, and condition. As a 100% online auction house, it connects discerning collectors and consignors across the globe. For individuals passionate about art and heritage, AstaGuru offers an opportunity to contribute to building and preserving meaningful collections for generations to come.
Role Description
As a Client Relations Personnel at AstaGuru, you will be responsible for fostering strong relationships with our esteemed clients, providing personalized service, and facilitating their journey through our auction process. You will serve as the primary point of contact, ensuring that every client interaction is memorable and exceeds expectations.
- Client Engagement: Build and maintain relationships with high-net-worth individuals, collectors, and art enthusiasts. Understand their preferences, interests, and purchasing patterns to tailor our services accordingly.
- Auction Support: Guide clients through the auction process, from registration to bidding and post-sale assistance. Provide detailed information about auction items, including provenance, condition reports, and pricing estimates.
- Sales and Revenue Generation: Actively promote auction lots and encourage participation from clients. Identify opportunities to upsell and cross-sell additional services, such as private viewings, valuation consultations, and collection management.
- Communication and Follow-Up: Keep clients informed about upcoming auctions, special events, and new acquisitions. Respond promptly to inquiries via phone, email, and in-person meetings. Follow up after auctions to provide results and assist with payment and delivery arrangements.
- Market Research: Stay informed about current trends in the art and luxury market. Monitor competitor activities and industry developments to identify opportunities for growth and improvement.
Qualifications
- Strong interpersonal skills and client relations abilities to build trust-based, long-term relationships HNI/UHNI clients.
- Experience in customer support and a focus on customer satisfaction to manage inquiries, resolve concerns, and ensure a seamless service experience.
- Excellent communication skills, both written and verbal, for clear, professional interaction with clients and internal teams.
- Background or strong interest in art, collectibles, or luxury goods, with the ability to understand and discuss artworks and auction processes.
- Organizational and time-management skills to handle multiple client requests, maintain records, and meet deadlines in a fast-paced environment.
- Proficiency with common office software and CRM tools, and comfort working within online platforms and digital communication channels.
- Bachelor’s/Master's degree in any discipline; studies in Art History, Fine Arts, Communications, or Business are an advantage.
- Prior experience in client-facing roles within auctions, galleries, luxury retail, or related fields is beneficial.
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