Website:
gradnext.co
Job details:
About gradnext
At gradnext, we're on a mission to help students and professionals take the next step in their careers. We offer personalized one-on-one consulting, coaching programs, cohorts, and self-paced courses designed around each individual's goals and aspirations. We believe that everyone's journey is unique, and we're here to walk alongside our candidates as they prepare for their dream opportunities.
Role
We're looking for someone who genuinely enjoys connecting with people and helping them succeed. As a Client Management & Success Associate, you'll be the friendly face (well, voice!) of gradnext for candidates. You'll get to know each person's story, understand their goals, and be their guide throughout their preparation journey.
This isn't about chasing numbers or ticking boxes. It's about building real relationships and making sure every candidate feels supported, heard, and motivated to keep moving forward.
What You'll Be Doing
- Building relationships: You'll be the go-to person for your candidates, checking in regularly to see how they're doing and what they need.
- Keeping things on track: Help candidates stick to their personalized plans and timelines, gently nudging them when needed.
- Gathering insights: Listen to feedback, understand what's working (and what isn't), and share those insights with the team.
- Problem-solving: Every candidate faces different challenges. You'll help identify roadblocks and work with them to find solutions.
- Enhancing experiences: Think of ways we can make the learning journey even better for each person you work with.
- Being a cheerleader: Celebrate wins, offer encouragement during tough moments, and remind candidates why they started this journey in the first place.
What We're Looking For
- Strong communication skills: You're comfortable expressing yourself clearly in writing and speaking. You know how to listen actively and respond thoughtfully.
- Empathy and patience: You understand that everyone learns differently and faces unique challenges.
- Organized and reliable: You can manage multiple conversations and follow-ups without dropping the ball.
- Proactive mindset: You don't wait for problems to escalate. You check in, ask questions, and stay ahead of things.
- Genuine interest in helping others: This role is perfect for someone who lights up when they see others succeed.
- Experience: 1-3 years in service operation management
Why Join Us?
- Gain hands-on experience in client management and relationship building
- Be part of a mission-driven team that actually cares about making a difference
- Develop skills in communication, problem-solving, and customer success
- Flexibility to learn and grow in a supportive environment
If you're someone who loves connecting with people and wants to play a meaningful role in their success stories, we'd love to hear from you.
Click on Apply to know more.