Anante Designs
Website:
anantedesigns.in
Job details:
Company Description
Anante Designs is a full-service design studio renowned for creating bespoke, sophisticated interiors for residences, bungalows, and select commercial spaces. We specialize in harmonizing creativity, craftsmanship, and seamless execution, delivering projects infused with timeless luxury and intricate details. With a team of over 150 architects and designers, we redefine the art of designing premium spaces that reflect the unique lifestyles and aspirations of their inhabitants. Our expertise spans luxury residential interiors, architectural planning, turnkey solutions, and custom furniture. Based in Pune and Mumbai, we bring to life aspirational projects across India, crafting homes that serve as enduring legacies.
Role Description
This is a full-time, on-site role for a Client Experience Lead located in Pune District. The Client Experience Lead will oversee customer interactions, ensuring exceptional service and satisfaction. This role involves managing client relationships, addressing feedback, and continuously enhancing the overall customer experience. The role requires active collaboration with design teams to align client expectations with project execution.
Key Responsibilities
- Own client relationships end-to-end
- Lead client meetings with clarity and authority
- Handle escalations (delays, budgets, design issues)
- Ensure clear and structured communication
- Coordinate with design, execution, and purchase teams
- Maintain a premium client experience throughout the project
Qualifications
- Strong Customer Service and Customer Satisfaction skills
- Proficiency in managing Customer Experience and handling client relationships
- Excellent Interpersonal and Communication skills
- Proven ability to resolve issues and ensure client-centered outcomes
- Strong organizational and multitasking abilities
- Prior experience in luxury interiors or design industry is a plus
- Bachelor’s degree in Business, Communications, or a related field
- Ability to work effectively in a team and in an on-site capacity
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