Gemeria
Website:
gemeriahair.in
Job details:
Location: M-62, First Floor, Greater Kailash-I, New Delhi
Job Type: Full-Time, On-site
Working Hours: 11:00 AM 8:00 PM
Weekly Off: Rotational (No Saturday/Sunday off)
Brand: Gemeria Hair
About the Role:
Gemeria Hair is looking for a well-presented, empathetic, and confident Customer Experience & Sales Executive to join our team.This is not a typical sales role. Our customers invest not just money, but confidence and self-esteem. We are looking for someone who can guide, support, and build trust, rather than push sales.
Key Responsibilities
1. Customer Consultation & Guidance
Guide customers in selecting the right wig/topper based on hair loss stage, scalp condition, lifestyle, and expectations
Handle sensitive conversations with empathy, especially with women experiencing hair thinning or hair loss
Conduct video consultations for Indian and international customers
Assist customers during in-store trial appointments
Demonstrate products during trials and on video calls
2. Video Calls & Trial Management
Schedule and manage online and offline consultations
Handle video calls for new enquiries, trial customers, and repeat customers
Manage pre-sales and post-sales follow-ups
Ensure a smooth and comfortable trial experience for customers
3. Order Coordination & Follow-Ups
Coordinate custom and trial orders
Act as a bridge between customer, production, and dispatch teams
Proactively update customers on timelines and order progress
4. Customer Support & Escalations
Handle customer queries and complaints professionally
Take ownership of escalations and ensure timely resolution
Manage sensitive situations with patience and clarity
5. Multi-Channel Communication
Respond to calls, WhatsApp, Instagram, Facebook DMs, and emails
Maintain timely and professional communication across platforms
Track conversations and follow-ups in CRM/internal systems
6. Product Expertise
Develop strong knowledge of wigs, toppers, sizes, colors, and densities
Educate customers on product usage, maintenance, and expectations
Clearly communicate product differences without over-promising
Training Requirement (Important)
Selected candidates will undergo 2-5 days of training at the Greater Noida (Kasna) facility
Candidates must be comfortable traveling to Greater Noida during the training period
Requirements
- Presentable, confident, and well-spoken
- High emotional intelligence and patient approach
- Experience in consultative sales / beauty / wellness / luxury products preferred
- Strong English communication skills
- Comfortable with video calls and direct customer interaction
- Ability to handle high-value orders (₹10,000-₹1,00,000)
- Self-driven, adaptable, and detail-oriented
- Must be available for full-time in-office work
What Were Looking For
- A consultative mindset (advisor > salesperson)
- Ability to build trust quickly
- Strong sense of ownership and follow-through
- Ethical and transparent approach with customers
Why Join Gemeria Hair?
Fast-growing, women-led beauty brand
High-impact role with direct customer interaction
Creative and collaborative work environment
Opportunity to grow with the brand
How to ApplySend your resume to: hr@gemeriahair.in
Or apply directly through the platform.
Khushi Tyagi
7011493307
10:00 Am - 6:30 Pm
Click on Apply to know more.