Odin Insurance Broking Services
Website:
odininsurance.com
Job details:
Company Description Odin Insurance Broking Services Pvt. Ltd. is a first-generation insurance broking house providing consultancy and risk placement services across the corporate sector. Licensed by the Insurance and Regulatory Development Authority of India (IRDAI), the company has been operating since 2016, serving clients in both General Insurance and Life Insurance. Odin delivers customized solutions in risk evaluation, risk management, insurance portfolio handling, and claims advisory to help clients make confident business decisions. With a team of domain experts and strong relationships with insurers, Odin focuses on creating value, managing risk and claims, and supporting clients in their long-term growth and performance.
Role Description This is a full-time, on-site Client Advocate role based in Mumbai. The Client Advocate will act as a primary point of contact for corporate clients, ensuring their insurance and risk management needs are understood, addressed, and serviced efficiently. Day-to-day tasks include responding to client inquiries, coordinating policy placements and renewals, assisting with claims documentation and follow-up, and maintaining accurate records of client interactions and portfolios. The role also involves collaborating with internal teams and insurers to resolve issues, monitoring client satisfaction, and proactively identifying opportunities to improve service quality and coverage. The Client Advocate will support client onboarding, participate in client meetings, and help explain policy terms, benefits, and processes in a clear and accessible manner.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to engage with clients clearly, professionally, and empathetically.
- Candidates should possess Customer Satisfaction and Training skills to build long-term relationships, gather feedback, and support client education on insurance products and processes.
- Candidates should possess knowledge of Employee Benefits to help clients understand and manage group health, life, and other corporate benefit schemes.
- Relevant experience in insurance broking, claims handling, or corporate risk management is beneficial.
- Ability to work on-site in Mumbai, manage multiple client accounts, and prioritize tasks in a dynamic environment.
- Strong analytical, documentation, and problem-solving skills, with attention to detail and integrity in handling client information.
- Graduate degree in business, finance, insurance, or a related field is preferred; professional certifications in insurance or risk management are an advantage.
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