Pentacle | Healthcare Advertising
Website:
pentacledesigns.com
Job details:
Company Description Pentacle | Healthcare Advertising is a specialized healthcare communications agency that simplifies science across pharma, life sciences, medical devices, and direct-to-consumer segments. The team delivers consistent quality through a unified approach that blends medical insights, strategic thinking, and compelling content with visually striking design. With over 500 successful campaigns and streamlined work processes, Pentacle has built a strong reputation for reliability and creativity in the healthcare space. The organization actively fosters talent, encourages research and innovation, and prioritizes training and development. Guided by a motto of making healthcare more personal, inspired by hope and joy, Pentacle focuses on injecting health, hope, and happiness into every project.
Role Description The Client Services Manager is a full-time, on-site role based in Mumbai, responsible for managing and nurturing client relationships across healthcare advertising projects. This role involves overseeing day-to-day communication with clients, understanding their business objectives, and translating those needs into clear briefs for internal creative, medical, and strategy teams. The Client Services Manager will coordinate project timelines, monitor deliverables, and ensure campaigns are executed to high standards and within agreed budgets. They will track client satisfaction, gather feedback, and proactively identify opportunities for improvement and growth. The role also includes preparing reports, supporting pitches and presentations, and collaborating with cross-functional teams to deliver integrated, results-oriented healthcare campaigns.
Qualifications
- Strong client-facing skills, including Client Services and experience, with a focus on building long-term partnerships.
- Demonstrated ability to drive cilent satisfaction through attentive account management, issue resolution, and proactive follow-up.
- Excellent Communication skills, both written and verbal, with the ability to present complex healthcare concepts clearly and professionally.
- Solid Analytical Skills to interpret campaign performance, client feedback, and market trends, and to recommend actionable improvements.
- Experience in advertising, marketing, or healthcare communications; prior work with pharma or life sciences clients is an advantage.
- Proven project management abilities, including managing multiple accounts, timelines, and stakeholders in a fast-paced environment.
- Bachelor’s degree in Marketing, Communications, Business, Healthcare, or a related field, or equivalent practical experience.
- Comfort working on-site in Mumbai with cross-functional teams and openness to continuous learning, training, and professional development.
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