Website:
beyondstaff.co.uk
Job details:
Please fill in the form to apply : https://wkf.ms/4sdQTN4
About GS IT Services
GS IT Services is a London-based Managed Service Provider delivering secure, AI-driven IT solutions to SMEs and enterprises. The focus is on combining strong IT foundations with practical AI adoption to improve efficiency, security, and business performance.
Role Overview
Here’s the thing - this role sits right between clients and the technical team. You will own client relationships, ensure service delivery runs smoothly, and act as the main point of contact for all IT-related needs.
This is not just account management. It requires a solid understanding of IT services, MSP operations, and the ability to translate technical work into clear communication for clients.
Key Responsibilities
1. Client Relationship Management
Act as the primary point of contact for assigned clients
Build strong, long-term relationships with key stakeholders
Conduct regular service review meetings (weekly/monthly/quarterly)
Understand client business goals and align IT services accordingly
Handle escalations and ensure timely resolution
2. Service Delivery & Coordination
Work closely with internal engineers and support teams
Track open tickets, projects, and service requests
Ensure SLAs are met and services are delivered on time
Follow up with team members for pending tasks and updates
Maintain clear documentation of client activities and requirements
3. IT Knowledge & Advisory
Demonstrate understanding of core IT MSP services, including:
Managed IT support
Cloud infrastructure and migrations
Backup and disaster recovery
Cybersecurity and SOC services
Microsoft 365 and licensing
Server infrastructure and maintenance
AI-driven automation solutions
Provide basic technical guidance and recommendations to clients
Identify opportunities for service improvements and upselling
4. Platform & Tools Usage
Work with MSP tools such as:
N-able (N-central, Cove Backup)
MSP ticketing systems
Monitor tickets, alerts, and service performance
Ensure proper ticket categorisation, tracking, and closure
5. Reporting & Communication
Prepare and present reports on:
Ticket performance
System health
Security posture
Backup and recovery status
Communicate updates in a clear, non-technical manner
Maintain consistent follow-ups with clients and internal teams
Required Skills & Experience
Technical & Industry Knowledge
Prior experience working in an IT MSP environment (essential)
Strong understanding of:
Windows Server environments
Cloud platforms (Azure / Microsoft 365)
Backup and disaster recovery concepts
Cybersecurity basics
Familiarity with N-able tools (preferred)
Client & Communication Skills
Excellent verbal and written communication
Ability to simplify technical concepts for non-technical users
Strong stakeholder management skills
Confident in handling client meetings and escalations
Operational Skills
Strong organisational and multitasking ability
Proactive follow-up and ownership mindset
Ability to coordinate across multiple teams and priorities
Attention to detail in documentation and reporting
Preferred Qualities
Problem-solving mindset
Ability to work independently and within a team
Commercial awareness (identifying growth opportunities within accounts)
Calm and structured approach under pressure
Key Success Indicators
High client satisfaction and retention
SLA adherence and service delivery quality
Effective communication between clients and technical teams
Increased client engagement and service adoption
Please fill in the form to apply : https://wkf.ms/4sdQTN4
Click on Apply to know more.