Simtek LMS
Website:
simteklearning.com
Job details:
Company Description SimTek LMS is a cloud-based learning management solution built on AWS Cloud, designed to be easy to use while supporting complex training needs. The platform unifies virtual classroom, mobile, social, and eCommerce capabilities in a single, secure, and scalable environment that serves organizations of all sizes. SimTek enables continuous learner engagement through native Android and iOS apps, pre-packaged connectors, and REST APIs that extend an organization’s training ecosystem. With enterprise-grade security, SimTek LMS is trusted for employee, customer, compliance, and partner training across diverse industries.
Role Description The Client & Account Management role at SimTek LMS is a full-time, on-site position based in Hyderabad. The role involves serving as the primary point of contact for clients, managing accounts throughout the customer lifecycle, and ensuring high levels of customer satisfaction and retention. Day-to-day responsibilities include onboarding new clients, understanding their training needs, coordinating with internal teams to configure and optimize the LMS, and proactively monitoring account health. The team member will respond to client inquiries, handle issue resolution, gather feedback, and identify opportunities for upselling or expanding platform usage. This role also includes preparing account reports, participating in review meetings, and contributing to process improvements that enhance client experience.
Qualifications
- Strong interpersonal skills and the ability to build long-term client relationships.
- Excellent communication skills, including clear written and verbal communication with diverse stakeholders.
- Demonstrated focus on customer satisfaction and customer service in a client-facing role.
- Experience managing and improving customer experience across multiple accounts.
- Background in account management, client success, or related roles in SaaS or technology services is preferred.
- Ability to analyze client usage and metrics to identify risks, opportunities, and recommended actions.
- Comfort working closely with product, support, and technical teams to resolve issues and deliver solutions.
- Bachelor’s degree in business, communications, or a related field, or equivalent practical experience.
- Strong organizational skills, attention to detail, and the ability to manage multiple accounts simultaneously.
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