Product Solutioning Expert

About us: Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience. We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at. About Product: Clickpost is a leading logistics intelligence platform providing real-time tracking and analytics solutions to e-commerce businesses globally. We are looking for a highly skilled and experienced Product Solutioning Expert to join our dynamic team and play a critical role in crafting innovative product solutions tailored to our customers' evolving needs. Role Overview: As a Product Solutioning Expert, you will be responsible for designing, strategizing, and implementing product solutions that meet customer needs while aligning with Clickpost's business objectives. You will collaborate closely with cross-functional teams, including Product, Engineering and Sales to provide scalable and efficient solutions. This is a strategic role that demands a deep understanding of product management, logistics, and e-commerce ecosystems. Key Responsibilities: Solution Design: Develop and recommend custom product solutions based on client requirements, industry trends, and logistics challenges. Product Strategy: Contribute to product roadmaps by identifying potential features and functionality based on customer insights, market demand, and competitor analysis. Stakeholder Collaboration: Work closely with Sales, Product, and Engineering teams to ensure alignment on product requirements and deliverables. Customer Engagement: Engage with key customers to understand their unique needs and challenges, providing expert consultation on how to best utilize Clickpost's modules. Prototyping & Testing: Assist in designing prototypes and leading the solution testing process to ensure the proposed product solution meets both customer and internal standards. Technical Expertise: Provide technical support and guidance during the pre-sales process, including preparing technical proposals and presenting product solutions. Training & Documentation: Develop and maintain thorough documentation and training materials for internal teams and customers regarding new product features and solution designs. Requirements: Bachelor's degree in Business, Computer Science, Engineering, or a related field; advanced degree is a plus. 3-5 years of experience in product management, product solutioning, or a related role in logistics, supply chain, or e-commerce industries. Strong understanding of logistics and supply chain management, preferably in e-commerce. Proven track record of creating effective product solutions for complex customer needs. Excellent communication and interpersonal skills with the ability to manage stakeholders across various functions. Strong analytical and problem-solving skills. Experience with product lifecycle management, user experience design, and prototyping tools. Ability to thrive in a fast-paced, dynamic environment with a focus on driving results. Preferred Skills: Experience with APIs, SaaS, and cloud-based solutions. Familiarity with logistics intelligence platforms and shipment tracking technologies. Strong project management and organizational skills. What We offer: A dynamic work environment with ample opportunities for career growth. Collaboration with industry leaders in logistics and e-commerce. Competitive salary and benefits package.

Established in 2015, ClickPost is Asia's largest Logistics intelligence platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc to help them improve post purchase customer experience. We have been profitable for past 5 years, are backed by some of the biggest investors around and are growing 2x year on year.We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our tenets of transparency, learning, ownership and velocity have ensured a culture where multiple ex startup founders are part of the team making it a fun and learning filled place to work at.