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Workforce Management Real-time Analyst

Min Experience

2 years

Location

United States, remote

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

ClearOne Advantage is seeking a Workforce Management Real-Time Analyst who will monitor and manage intra-day contact center operations, ensuring optimal agent productivity and adherence to scheduling expectations. This role plays a key part in workforce and Rev Ops execution, bridging the gap between forecasts and live performance to minimize inefficiencies and protect revenue outcomes.

Skills

workforce management
contact center operations
agent productivity
scheduling