Sr. Software Engineer

Senior Software Engineer
ClearFeed is an AI-powered conversational support platform that streamlines customer and employee interactions on Slack and Microsoft Teams. By integrating with tools like Zendesk, Jira, and Salesforce, we enhance support efficiency and collaboration. Backed by Peak XV's Surge, 8VC, and prominent Silicon Valley angels, our mission is to revolutionize enterprise communication.

Role Overview: We're seeking an experienced Senior Software Engineer to join our high-performing team in Bangalore. In this strategic role, you'll architect robust solutions, lead technical implementations, and mentor junior team members while working directly with the CTO in a hybrid work environment.

Key Responsibilities

1. Design, develop and maintain highly scalable full-stack applications using NestJS and PostgreSQL

2. Drive architecture decisions and establish technical standards for the team

3. Lead cross-functional collaboration to translate complex business requirements into elegant technical solutions

4. Spearhead code reviews and implement engineering best practices across the organization

5. Evaluate and recommend emerging technologies to enhance our technical capabilities

What We're Looking For

1. 5+ years of experience with demonstrated expertise in NestJS, PostgreSQL, and modern JavaScript frameworks

2. Strong system design skills with experience building and scaling production applications

3. Exceptional problem-solving abilities and effective technical communication skills

4. Strategic thinking with the ability to make impactful technical decisions in a fast-paced startup environment

5. Experience mentoring junior engineers and driving technical excellence

6. Comfort working in a flat hierarchy, reporting directly to the CTO

Perks & Benefits

1. Weekly team lunches to foster camaraderie

2. Subscription to Cursor for continuous learning

3. Company-sponsored sports activities such as badminton

4. Competitive salary with significant equity package, recognizing your senior-level contributions

5. Leadership track with clear growth opportunities; high performers advance to architectural or managerial roles

About us

Companies today are increasingly providing Support - both internally and externally - on Slack and Teams. The ad-hoc use of triage channels and customer Slack rooms creates problems of missed responses, lack of service metrics and anxiety for all the responders who individually keep scanning Slack rooms.

ClearFeed converts Slack channels into a single queue of requests, uses AI to flag requests that need a response, allows responders to update status of requests and assign ownership and make sure all requests are closed out. Integrations with tools like Zendesk, Jira, Freshdesk, Salesforce et al allow agents to handover or link Slack requests to other enterprise tools and close the loop back on Slack when issues are solved therein.

We have been helping the world's leading companies like Atlan Data, Accryl, Chronosphere, Benlabs, Sprinto, MindsDB, TestRigor in scaling customer support, engineering escalations and IT helpdesk on Slack.