About the role
This is a remote position.
Company Overview
ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.
At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.
Our Mission
At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.
But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.
Job Description
We are looking for an outstanding Customer Success Manager to join our team to provide excellent support for our clients. The position will ensure the success of our clients by providing support throughout their journey with ClearDesk talent.
Core Responsibilities
Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their business goals and providing strategic guidance, acting as the face of the ClearDesk organization to our clients.
Churn Protection: act as a trusted agent of change to support our clients in achieving the right level of user adoption to ensure the stickiness of ClearDesk and to protect from churn risks by delivering continuous and incremental value.
Customer Trusted Advisor: Develop and nurture trusted advisor relationships with key customer stakeholders and executive sponsors to build and execute a collaborative ClearDesk roadmap to deliver expected benefits and high return on investment.
Expansion: Identify opportunities for account growth and work closely with clients to influence and accelerate expansions, while collaborating internally with ClearDesk teams to provide the right recommendations and guidance at the right time.
Customer Advocacy: Act as the voice of the customer within the company, providing feedback to the sales, services and recruitment teams to drive continuous improvement.
Reporting: Monitor customer health metrics and key performance indicators (KPIs) to anticipate risks and opportunities, address them proactively, and report monthly internally on customer health status, risks and opportunities.
Cross-Functional Collaboration: Collaborate with sales, recruitment, and support teams to ensure a cohesive and exceptional customer experience.
About the company
ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world. At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.