Field Operations Services Manager

About the Department

The Utility Operations and Services department is seeking a Field Operations Services Manager. This position leads, manages, and coordinates programs and activities related to field operations, maintenance and construction, and fleet services. Provides oversight and integration of operational functions to ensure effective service delivery, regulatory compliance, and alignment with organizational goals.

Candidates who are selected to move forward in the recruitment process will be invited to self-schedule their interview. Please be sure to check your email for status updates.

Position Duties

(The essential functions listed below are not intended to reflect all duties that may be assigned to this classification.  Clean Water Services (CWS) may augment duties and/or essential functions at its discretion.  Additionally, some incumbents may not perform all Essential Functions.)

1. Provides leadership, planning, and direction for field operations, maintenance and construction, and fleet services activities within CWS service area. Ensures alignment with organizational goals, regulatory requirements, and operational standards. 
2. Creates and guides the development, modification, and implementation of the department’s priorities, goals, objectives, and permit required performance standards related to retention/detention facility maintenance, stormwater ditch maintenance, street sweeping, TV inspection, flow monitoring, sanitary sewer, and storm sewer conveyance system line cleaning and maintenance, catch basin maintenance, repair/replacement of infrastructure, and customer response. 
3. Manages service level objectives; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; implements structured improvement initiatives for the department. 
4. Provides advanced technical guidance to staff and the Utility Operations Director. Advises on field operations, maintenance and construction practices, and fleet services to support informed decision-making.
5. Prepares and administers budget; ensures adequate staffing, equipment, and other resources are available to support efficient and cost-effective operations.
6. Negotiates and administers contracts for department studies, services, purchases, and permits.  Ensures compliance with standards, timelines, and budget requirements. 
7. Collaborates with staff to support infrastructure improvements, repairs, and rehabilitation of assets located in the public right-of-way and on CWS property and easements, including support of the Water Resource Recovery Department, Natural Systems and Environmental Services, Reuse, and Building and Facilities Services.
8. Mediates and resolves complex technical, sensitive, or controversial issues affecting internal programs and community-impacted projects, facilities, and services. Represents the department to elected officials, agencies, community groups, partner organizations, and media; integrates departmental programs with external partners. Coordinates objectives and work efforts across CWS departments and divisions.
9. Implements established policies and recommends new or revised policies to improve operational performance.
10. Participates in CWS performance excellence teams and may act as a facilitator and leader on teams; leads the department’s Goal Share program development and initiatives.
11. Manages the work of technical, professional and/or supervisory staff.  Oversees employee development and performance, including selection and training; preparation of performance appraisals, and development or improvement plans; resolves complaints and grievances; implements disciplinary actions.
12. Creates and maintains a positive, engaged, equitable, and inclusive workplace culture within the department, to improve the work groups’ understanding and recognition of diversity in the workplace, and foster multidisciplinary and integrated team approaches.
13. Drives a CWS or personal vehicle for work-related purposes. 

Minimum Qualifications

KNOWLEDGE OF:

• Characteristics, principles, services, and activities of comprehensive field operations, maintenance, and construction and support programs, including municipal fleet operations
• Advanced principles and practices of conveyance system planning, design, construction, process control, and operation 
• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs 
• Modern and complex principles and practices of program development and administration, and project management
• Advanced principles and practices of budget preparation and control 
• Principles of supervision
• Teambuilding and coaching techniques and practices 
• Pertinent federal, state, and local laws, codes, regulations, and permits

• Selecting, supervising, training and evaluating staff 
• Prioritizing multiple projects and managing competing deadlines
• Reviewing and interpreting specifications, plans, maps, reports, and contracts pertaining to the planning, design, construction, maintenance, and operation of conveyance system field operations, maintenance, and construction
• Providing leadership and direction
• Preparing and administering large and complex budgets 
• Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals

• Interpret and apply pertinent policies, procedures, laws, regulations, and permits 
• Plan, develop, implement, and evaluate goals, objectives, and procedures that provide effective and efficient utility services 
• Interpret policies and procedures, administrative directives, laws, regulations, and analyze complex problems, and adopt an effective course of action
• Establish and maintain effective working relationships with those contacted in the course of work including a variety of CWS staff and other government officials, community groups, the general public, and media representatives 
• Operate effectively in a team environment
• Communicate effectively, both orally and in writing

Other Qualifications

Reasonable Accommodation
Applicants who require reasonable accommodation in order to participate in any phase of the application process should contact Human Resources at 503.681.3600 or TDD 503.681.3601.

Equal Employment Opportunity
Clean Water Services is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, national origin, marital status, age, uniformed service, sexual orientation or disability in the admission or access to the recruitment process or any aspect of employment.