About the role
Provide expert-level support for reported technical issues and incidents, ensuring timely and effective solutions.
Troubleshoot and resolve complex hardware, software, and network-related problems.
Install, configure, and maintain software applications and systems.
Prioritize and escalate issues as needed.
Deliver exceptional customer service by ensuring a positive and professional interaction with end-users.
Maintain accurate records of incidents, resolutions, and interactions with internal customers.
Suggest knowledge base requirements for common issues and resolutions.
Able to identify recurring issues and or other evolving trends and flag them for correction
Educate end users on IT best practices, security protocols, and self-help resources.
Stay informed about industry trends and best practices.
About the company
Clarivate is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. Our bold mission is to help customers solve some of the world's most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing innovations.
