Claims Analyst (US BPO Process)_1+ Yrs

ARDEM Incorporated

Website: ardem.com
Job details:

Company Description

ARDEM Data Services specializes in Business Process Outsourcing (BPO) and Business Process Automation, providing solutions that enhance operational efficiency and reduce costs for established businesses. With a mission to build tailored solutions, ARDEM fosters long-term client relationships by delivering value through cost reduction, process improvement, innovation, and outstanding customer service. The company is driven by its commitment to leveraging human potential to solve complex challenges and improve lives. ARDEM is dedicated to ethical hiring practices and encourages candidates to verify job postings through its official careers page.

KEY RESPONSIBILITIES

• Review, validate, and process logistics claims including freight, damage, shortage, and delay claims
• Verify and authenticate supporting documents such as Bill of Lading (BOL), Proof of Delivery (POD), invoices, and shipment records
• Manage and monitor client inbox: sort incoming emails, identify priority cases, and assign tasks to respective team members
• Ensure all claims are processed in accordance with defined SOPs and client-specific guidelines
• Maintain accuracy levels and consistently meet daily productivity and TAT targets
• Coordinate with internal operations teams, carriers, and client SPOCs for clarifications and issue resolution
• Update claim status in internal systems and ensure proper documentation at every stage
• Identify discrepancies, flag exceptions proactively, and escalate issues within defined timelines

ESSENTIAL SKILLS & REQUIREMENTS

• Strong analytical ability with a high degree of attention to detail
• Good written and verbal communication skills in English
• Ability to efficiently manage client inbox and email workflows with strong prioritization
• Proficiency in MS Excel and MS Office Suite
• Ability to work in rotational shifts if required
• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Ability to meet defined TAT and daily productivity targets consistently

PREFERRED QUALIFICATIONS & EXPERIENCE

• 1 to 3 years of experience in logistics, freight audit, claims processing, or a related back-office function
• Exposure to the US logistics / transportation domain is highly preferred
• Prior experience working on Transport Management Systems (TMS) or ERP platforms
• Working knowledge of freight terms, BOL, POD, and carrier agreement structures
• Experience in a BPO or back-office operations environment

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