IT Analyst

About the Department

This is a mid-level technical position supporting the City’s enterprise hardware, software and network infrastructure. Responsibilities include, but are not limited to, supporting, maintaining and upgrading the City’s mobile systems, desktops, laptops, tablets, smart phones, printers, copiers, telephones, M365 active directory accounts and related enterprise and standalone software applications. Work is performed under direct supervision of the IT Manager.  

Position Duties

Because it is difficult if not impossible to present a finite list of every possible function to be performed by employee, the City of Wilton Manors reserves the right in its sole and absolute discretion to modify and update this job description and to ask employee to perform tasks beyond the duties presented herein. In the event a change is necessary to update the essential functions of the job, the City will provide as much notice as practicable to the employee.
• Works within clearly defined standard operating procedures to answer support/helpdesk calls, enter work orders and ensure timely resolution for all hardware, software and related peripherals
• Responsible for monitoring and maintaining desktop computers, laptops, tablets, copiers, printers and related network equipment
• Assists in configuring, imaging and replacing computers and laptops using standard deployment methods
• Receives and creates work orders via the established methods; ensures they are completed in a timely manner and documented accordingly
• Works with network technicians analyzing and correcting a variety of network problems
• Works with telecommunications to setup and configure IP network phones
• Supports the City's mobile workforce through the installation, maintenance and upgrading of wireless devices including Wi-Fi and cellular data technology
• Assists in maintaining and working with M365 active directory user and computer accounts
• Assists with the modification and documentation of enterprise security including computers, files, folders and M365 active directory groups
• Assists with monitoring and resolving networked devices for malware, spyware and viruses
• Assists in tracking and logging software licenses in accordance with the City's enterprise licensing agreements
• Helps maintain an accurate inventory of all City-wide technology equipment
• Performs as the backup support for the WMPD requests
• Performs related work as required

Knowledge, Skills, and Abilities
• Knowledge of personal computer and laptop hardware with the ability to assist onboarding and offboarding users in M365 environment
• Knowledge of computer networking in an M365 active directory environment
• Knowledge of Microsoft Windows 11
• Intermediate iOS and Android skills
• Knowledge of configuring and maintaining wireless technologies including cellular data
• Ability to learn and troubleshoot City-wide computer programs
• Ability to understand the City-wide network infrastructure and related enterprise devices
• Must be responsible for using elevated permission in accordance with IT policy
• Ability to move and install moderately heavy computer equipment (up to 50 lbs.)
• Ability to understand complex oral and written instructions
• Ability to establish and maintain effective working relationships with co-workers, supervisors and vendors

Minimum Qualifications

Minimum Qualifications
Any combination of training and experience which would provide required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: 

High school diploma or its equivalent plus three (3) years of experience with personal computer operations, technical support and IT system administration or an Associate’s degree relating to computer support or an equivalent combination of education and training which provide the necessary knowledge, skills and abilities and other competencies necessary for success in the target position. 

Preferred Certifications/Registrations
Previous experience with public safety IT support preferred. Some PD support preferred. Must be able to successfully complete training and obtain certifications (if available) for new technologies utilized by the City.

Other Qualifications

Wilton Manors is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Wilton Manors will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.