About the role
To coordinate the development and implementation of the Division's comprehensive training and development strategies. To ensure the appropriate fiscal, human and physical resources are in place to effect staff development and training delivery support.
Major Responsibilities:
Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.
Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
Identifies, develops and conducts training needs assessments using assessment methodologies. Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.
Supervises project teams that initiate, develop and implement policies / programs and City wide initiatives. Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.
Leads, coordinates, and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions. Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.
Participates as a member of the management team in leading the Division through strategic training and development initiatives that promote a high level of organizational effectiveness and establishes an ongoing training path for future years.
Prepares reports for managers and the director, making recommendations on changes in operational processes, including appropriate staffing levels and resource allocation.
Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigations of a confidential nature.
Ensures high quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.
Makes recommendations to Divisional Senior Management regarding training and development and participates in the implementation of related policies.
Develops and ensures appropriate information and communication strategies and/or dissemination briefings to Senior Management.
Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.
Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.
Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.
Coordinates the development and delivery of training based on corporation strategic direction and Divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.
Research, evaluate and identify potential training providers.
Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.
Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.
Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.
Deliver, implement, facilitate, and evaluate training and development programs with the use of divisional and packaged software.
Coordinates the collection and conducts analysis of evaluation data and needs assessment data.
Identifies, develops and implements communication and promotional strategies and material to support Divisional initiatives and staff training and development.
Coordinates the development and distribution of documentation and maintain training information on the website.
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