Special Projects Coordinator - Human Resources

About the Department

Under general supervision, this position provides front counter and administrative support within the Human Resources Department. The role serves as a first point of contact for employees, applicants, and the public; assists recruitment, onboarding, benefits, and insurance-related functions; and performs records management and retention duties while maintaining strict confidentiality and compliance with applicable laws and policies.

Position Duties

• Provide professional front counter and telephone customer service

• Greet and assist employees, applicants, and members of the public in a courteous and professional manner

• Respond to general HR, recruiting, onboarding, benefits, and insurance-related inquiries and appropriately route requests

• Maintain strict confidentiality in a high-volume front counter environment

• Assist the recruiting team with administrative support throughout the hiring process

• Perform records management and records retention functions in accordance with established policies and retention schedules

• Maintain, organize, and update HR records utilizing NEOGOV, BS&A, Laserfiche, and physical personnel files

• Process ICHAT background checks and request driving records as required

• Track pre-employment compliance and notify appropriate staff of issues or deficiencies

• Assist with onboarding processes, including issuing ID badge and key fob requests

• Support employee benefits administration by distributing forms and routing inquiries to appropriate staff

• Prepare and process Personal Injury Protection (PIP) auto insurance letters using approved templates and procedures

• Retrieve, sort, and distribute incoming and outgoing Human Resources mail

• Maintain supplies at the front counter and notify the Office Coordinator when replacement orders are needed

• Perform related administrative duties as assigned

Minimum Qualifications

• High school diploma or equivalent

• One (1)–three (3) years of experience in human resources support, front desk operations, recruiting support, or administrative work

• Experience handling confidential and sensitive information

• Strong customer service, communication, and organizational skills

• Ability to manage competing priorities in a fast-paced environment

• Proficiency with Microsoft Office and basic HR systems